"Project data does not exist" error

Glenn Lidstone

• November 08, 2021 04:19

Hi,
I have just migrated the site:
https://rilleatechnologies.com 
from Liquid Web Hosting to a Cloudways Vultr server.
Everything looks okay but the form on the home page gives an error.
When I went to edit the home page with Brizy, I get the error:
"Project data does not exist"
In reading threads on this error, it sounds like it is something you need to look at.
I have sent a password reset to support@briz.io so that you can log into the site to hopefully have a look at this.
Thank you.
Glenn Lidstone
glenn.lidstone@shmsinc.com

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  Permanently deleted user

  • November 08, 2021 08:37

  Hi,

  Thank you for getting in touch with us.

  Thank you for all these details! We would like to check this problem from your dashboard.

  We have created a private ticket for this request. You had to receive a notification regarding this by email.

  Best regards, Nelea.

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  Glenn Lidstone

  • November 09, 2021 08:15

  Now that you've made this change the site colors are not correct at all. They are a hideous purple color. The site owner is very upset about this one. Can you tell me what happened there or more importantly if what we had can be recovered? She also says the menus are not working. But they did load for me. I'll try to find out more. The form on the home page in the attached image does not work. Can you help sort that out? Glenn Lidstone

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  Glenn Lidstone

  • November 09, 2021 08:15

  What she means by this is that the sub-menus are not working. It's as if there are no pulldowns. Attached is a screen shot of the main menu. 

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  Glenn Lidstone

  • November 09, 2021 08:15

  Note: I have fixed the Global Styles color issue by manually changing them. The menu issue still exists though. And the issue of the Brizy form not working. Thanks. Glenn Glenn Lidston

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  Glenn Lidstone

  • November 09, 2021 08:15

  Hi, these issues appear to be resolved now. I think perhaps the last issues may have been an issue with CloudFlare cache...perhaps. Thank you for your work in fixing the initial problem. I appreciate that. Glenn Lidstone 

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  Permanently deleted user

  • November 09, 2021 10:46

  Hi,

  Please do not reply to the notification email -noreply@brizy.zendesc.com.The email will be received as spam and they will not be posted here.

  Please let as know if you have any other questions.

  Best regards, Nelea.

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