Site down intermittently

Ross Garden

• November 06, 2021 21:34

Hello,

Most often I get this message "Project was not found"

Sometimes the site appears, but most often is doesn't.

This is NOT a cache problem my end. I have flushed caches on multiple computers and devices. I think it's an AWS issue?

Could you please fix this, I've got a client that's being let down :(

the site is www.cplimesolutions.net.nz

Please help!

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  Ross Garden

  • November 06, 2021 22:01
  • Edited

  UPDATE: Site is now down and can't be reached on any browser on any computer or device. 

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  Ross Garden

  • November 07, 2021 08:42

  SITE IS STILL DOWN!!! HELP!

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  Permanently deleted user

  • November 08, 2021 07:27

  Hi Ross,

  Thank you for getting in touch with us.

  One of the developers is already looking at your project. I will come back with a message when I have news about it.

  Best regards, Nelea.

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  Permanently deleted user

  • November 08, 2021 12:05

  Hi Ross,

  The problem was fixed, please clear the browser cache and check again.

  Best regards, Nelea.

   

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  Ross Garden

  • November 08, 2021 12:23

  Hi Nelea,

  I realise that there's no support on a Sunday, but this commercial site is in New Zealand and the site was down for all of Monday.

  This caused upset with a client who was expecting their site to work (obviously). You left us in a very difficult position, with no knowledge of when the site would function properly.

  Is there anything we can do in the future to get the support we need to service our clients properly?

  I can't find it acceptable to let people down and then have no answers for them while their commercial site is off-line, you see?

  Thanks,

  Ross.

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  Permanently deleted user

  • November 08, 2021 18:54

  Hi Ross,

  Yes, support is limited on weekends. Unfortunately, when in New Zealand was Monday in our country it was still Sunday. So, today we tried to help you at the first hour in the morning, please try to understand us too that the time zone is different in every country and the answers will not always be on the same day.

  Best regards, Nelea.

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  Doina P

  • November 08, 2021 18:55

  Hello Ross,

  Thank you for your message!

  Firstly, we are sorry for making you wait. We do understand you and we will take into consideration everything you said. Secondly, we will try to make Support available more often, maybe on Sundays as well. Thank you for understanding! If you have any other questions, feel free to ask! We will be happy to help.

  With the best regards,

  Doina 

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