Photos Are Not Loading

Cast Services

• November 04, 2021 22:08

Hi There, 

My photos are not loading when I select them within my Brizy Page builder.  Can you please help me?

https://jimgguarantee.com/home/

Thanks

Brad 

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  Permanently deleted user

  • November 05, 2021 08:08

  Hi,

  Thank you for getting in touch with us.

  Could you, please, check if you are using the latest versions of Brizy Free 2.3.18 and Brizy Pro 2.3.14? Could you please temporarily deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? Do you receive this problem in the editor mode? In the preview mode? Or in both? If you receive this problem in the preview mode.

  Do you have this problem with all images added in the Brizy editor? Or for some images? If so, could you please check if these Image elements don't have some big margin and padding? Also, one more detail i want to concretize, when did you encounter this problem? What were your previous actions? Did you migrate the site? What migration method did you use? For the migration process, we recommend using the All in One Migration plugin, it can easily and safely copy and paste all files and folders from the old hosting/domain to the new ones.

  Best regards, Nelea.

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