Embeded widget not working
https://gandco.agency/discovery-call/
Supposed to have a TuCalendi widget embedded. I can see the code in the source, but it doesn't load in the front end.
Nothing else is activated other than Brizy + Pro.
-
Hello,
Thank you for your message!
Can you please provide us the code that you use to embed the element? And describe step by step how you did it? At the same time, clear the cache and make sure you have the latest versions of Brizy: Free 2.3.18 and Pro 2.3.14 . Hope to hear from you soon!
Kind regards,
Doina
0 -
Yep, done all the troubleshooting steps. I'm going to take this opportunity to remind your team once more - to better improve your support forum by adding basic troubleshooting steps, maybe checkmarks, to confirm users have a) most recent updates b) tried turning off all plugins and use default theme, c) cleared their browser and site cache. Because it's exhausting probably for both parties to have to ask and answer the same basic questions each time. Include a guide of what to do before writing it. Then we can get to actually troubleshooting the real issue. And save you a whole bunch of time.
If you check the source (Ctrl+U on chrome) and search for "TuCalendi" you'll see the code. Nevertheless, here it is:
<!-- TuCalendi Widget -->
<div id="tucalendi_iframe_root" data-tucalendi-options='{"domain":"bakerst.tucalendi.com/gandco/discovery-call"}'></div>
<script type="text/javascript" src="https://widgets.tucalendi.com/assets/iframewidget_cf.js"></script>
<!-- End TuCalendi Widget -->0 -
Hello!
Sorry for the delay!
I've created a private ticket, you should receive an email notification regarding this. In this ticket, please, provide us the link to your website and admin access to the WP dashboard, we would like to check the problem from your dashboard.
Kind regards,
Mihail
0
Please sign in to leave a comment.
Comments
3 comments