WP Brizy Pro - Bug: Crosssell doesn't show up on Frontend

Pascal Brennecke

• November 01, 2021 13:07
• Edited

Product:

Brizy Builder:

Frontend:

 

Latest Brizy Pro and Free Version, latest WooCommerce, latest WP Version instaleld

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  Doina P

  • November 01, 2021 13:35

  Hello Pascal,

  Thank you for your message!

  I tried to reproduce the problem but I could not do that, everything works fine on our end. If you deactivate all plugins (except Brizy Free and Pro) and activate a WP default theme, do you still have the same problem? Also, please see this video, it will help to understand more the carousel element, and read this article. If you have any other questions, feel free to ask.

  Kind regards,

  Doina

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  Pascal Brennecke

  • November 01, 2021 20:55

  Hi Doina,

  my account was migrated.

  i was talking about the CROSSSELL Element, not the Carousel :)

   

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  Doina P

  • November 02, 2021 12:19

  Hello Pacal,

  Thank you for your message!

  I am happy to hear that! At the same time, my apologies for misunderstanding you. If you have any other questions or problems, please feel free to ask! We will be happy to help.

  Have a nice day and best regards,

  Doina 

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  Pascal Brennecke

  • November 02, 2021 12:46

  Hello Doina,

  how do I solve this issue that the Crosssell Element won't show up on the frontend?

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  Doina P

  • November 02, 2021 13:02

  Hello Pascal,

  Thank you for your message!

  I will create a ticket for you and one of my colleagues will assist you. Make sure to give her all the details needed! If you have any other questions, feel free to ask. We will be happy to help!

  Have a nice day and kind regards,

  Doina

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  Pascal Brennecke

  • November 02, 2021 13:58

  Hi Doina,

  thanks alot.

  please create the ticket for my new account p******@alphaaffe.de

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  Doina P

  • November 02, 2021 14:03

  Hi again,

  I have created a ticket and you should receive an email. If you want the ticket for other email, please write it here to us, without the *** . I promise the information is confidential as we are the one at the Support who make everything public, expect private information. Thank you!

  Kind regards,

  Doina

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  Pascal Brennecke

  • November 03, 2021 17:11

  Okay. Thanks, i thought that everything is indexed by your search engine and public to everyone.

  Another topic:

  I think something went wrong while migrating the account. I still get the emails to my old mailadress and my licenses doesn't show up. Are they still active?
  

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  Doina P

  • November 04, 2021 12:45

  Hello Pascal,

  Thank you for your message!

  We will change the email so everything (the tickets and notification) will come on the new one. Besides this, we activated all of your licenses. Hope this helps! If you have any other questions or problems, please feel free to ask! 

  Have a nice day  and best regards,

  Doina

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