Project not found

Myles Jackson

• October 29, 2021 23:11

I'm getting the project not found error message. I've cleared cache, checked DNS settings and tried different browsers including mobile. The url is j2logistics.com

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  Permanently deleted user

  • November 01, 2021 07:15

  Hi,

  Sorry for the late reply, support is limited on weekends.

  We checked your website - everything is working correctly. Please see here. In case, if the error will appear again, please, let us know so we can check it.

  Best regards, Nelea.

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  Myles Jackson

  • November 04, 2021 14:57

  Thank you. The embedded form is not showing on mobile devices. The error message is Project not found

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  Permanently deleted user

  • November 04, 2021 17:18

  Hi,

  Could you please send us a video or a screenshot of the problem you encounter? where is exactly the embed form, on which page?

  Looking forward to hearing from you soon.

  Thank you, Nelea.

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  Myles Jackson

  • November 08, 2021 07:37

  Hi, Looks like its working good now Thank you ------------------------------------

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  VijayaTech Labs

  • November 11, 2021 14:55

  Namaste,
  
  Same issue with my website viswavardhan.in
  
  I do not know if this is happening for months for all of us, why there is no permanent fix for this.

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  Permanently deleted user

  • November 11, 2021 15:12

  Hi Vijaya,

  Thank you for your message.

  I just checked your project and notice that you did not set up correctly the CNAME and A record. See here.

  Please check these two articles and follow all these steps to set up the A record and the CNAME :

  https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-

  https://support.brizy.io/hc/en-us/articles/360026046931-Custom-sub-domain-CNAME-Redirect-

  Best regards, Nelea.

   

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  VijayaTech Labs

  • November 11, 2021 15:20

  Namaste,

  Thanks for your support.
  I have setup the CNAME correctly few months back and it was working except SSL.
  
  But today "Project Not found" error came without touching anything.
  I haven't changed anything there.
  
  And even when I checked in the dashboard for the first time it opened the URL but with the error.
  Again When I checked, it is asking me to setup Domain / Sub-domain etc. as if it is for the first time.
  
  So there is some issue happened in the backend.
  
  Please fix that, it will not be good if it happens on the business website.

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  Permanently deleted user

  • November 11, 2021 15:35
  • Edited

  Hi,

  Could you please send us a screenshot from your custom domain provider? Your records are not connected to our domain, please see here: https://jumpshare.com/v/koxbTHd0fR65fxCfubCj

  https://jmp.sh/wJHYXnr

  Best regards, Nelea.

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  VijayaTech Labs

  • November 11, 2021 15:44

  Here is the screenshot.

  

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  Permanently deleted user

  • November 12, 2021 10:04

  Hi,

  At this moment, your site is redirected to the Cloudflare IP and the CNAME  pointed to the Brizy page is not found. 

  Please disable proxy for Brizy Cname record and A record (turn the cloud into the grey).

  Reconnect the Brizy page according to publish instructions:

  - Delete the custom domain now and connect again;

  - Both records will appear in your Brizy dashboard: Cname record and A record.

  Best regards, Nelea.

   

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  VijayaTech Labs

  • November 12, 2021 11:32

  Namaste,

  Thank you now the issue is resolved,
  And I kept full SSL in Cloudflare to avoid "not secure" issues.

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  Permanently deleted user

  • November 12, 2021 11:45

  Hi,

  You are welcome, have a nice day!

  Regards, Nelea.

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  VijayaTech Labs

  • January 11, 2022 08:46

  I am getting this again for another domain.
  
  trayasolutions.in
  
  Can you help quickly?

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  Permanently deleted user

  • January 11, 2022 11:30

  Hi,

  Thank you for contacting us.

  I just checked your website and I see that SSL is working, please view the screenshot: https://jumpshare.com/v/pqhms3xetjoo4kTHTyzn

  Best regards, Nelea.

   

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