Video background did not show on the 2nd slide onwards on web story

See Tan Ling

• October 28, 2021 13:37

Hi, my client request to add video background on every slide of web story, but when i added video on the 2nd slide onwards, the video did not shown and play. but i can view all the slide in the brizy story builder. Please help to rectify

https://blackcurrant8519219.brizy.site/ 

Thanks,

See

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  Alex

  • October 28, 2021 19:57

  Hi See,

  thank you for your message. I have managed to reproduce this problem on our side and I have already created an internal issue. We'll fix this in one of the next Brizy Cloud updates. Sorry for the created inconvenience. 

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  See Tan Ling

  • October 29, 2021 03:24

  Thanks Alex for your prompt action.

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  See Tan Ling

  • November 10, 2021 08:12

  Hi Support,

  We saw your update for Brizy Cloud on the changelog, but we did not see any update on the video background fix for web story. We tried to insert video background on the 2nd slide again, it wasn't shown...We have to tell our client we are not able to do that at the moment. How long would it take to fix the problem? 

  Thanks,

  See

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  Alex

  • November 10, 2021 22:20

  Hi,

  Indeed, the problem is still in inspection mode and a fix in this regard was not included in the current update. Unfortunately, we do not have an ETA but I hope soon because I marked this issue as urgent and I hope to have some good news soon.

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  See Tan Ling

  • November 12, 2021 15:42

  Thanks Alex, appreciate your feedback and follow up. Looking forward to positive result soon. 

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