Submenu disappears when I try to mouse down.

Gary Hackett

• October 28, 2021 05:37

Hi there and thanks for your wonderful platform.  I've developed many sites with Brizy Pro.  My question is how can I stop the Submenu items from disappearing sometimes when I move my arrow down to select them ?   Sometimes its not an issue, but other times it's very hard to click on a submenu item before it disappears.   Please help.  My site is www.safehavenkidsleague.org

1

• 

  Denis B

  • November 04, 2021 10:19
  • Edited

  Hi Gary,

  Thank you for contacting us.

  As temporary workaround, please, add CSS code below in Custom CSS

  @media (min-width: 991px) {
     .brz-menu__ul > .brz-menu__item-dropdown > .brz-menu__dropdown {
        top: calc(100% + 1px) !important;
     }
  }

  Let me know if this worked.

  Best regards,
  Denis.

  0
• 

  Gary Hackett

  • October 30, 2021 21:09

  Thank you so much Denis.  I feel it works a little better, but the issue is still happening.  Do you have any other suggestions ?

  0
• 

  Denis B

  • November 01, 2021 09:29

  Hi Gray,

  Thank you for your reply.

  I opened your website to check how this works, but I do not see there code I provided. Have you removed this from your website?

  Best regards,
  Denis.

  0
• 

  Gary Hackett

  • November 01, 2021 17:49

  Hi Denis.  Maybe I placed the code in the wrong place.   Can you inform me where exactly to place it ?

  0
• 

  Denis B

  • November 02, 2021 09:23

  Hi Gary,

  Please, add code in Appearance > Customize > Additional CSS. 

  Best regards,
  Denis.

  0
• 

  Gary Hackett

  • November 02, 2021 17:44

  Hi Denis..  Yes, that is exactly where I placed the code.   Any other suggestions ?  Thank you for your help

  1
• 

  Denis B

  • November 03, 2021 09:22
  • Edited

  Hi Gary,

  Thank you for your reply.

  I checked website in "Inspect" tool and still do not see this code there. I have created private ticket for you as we would like to check problem from your dashboard. In reply to this ticket please, provide us temporary admin access to your WP dashboard.

  Best regards,
  Denis.

  0
• 

  Aaron Van Noy

  • November 03, 2021 17:29

  Hello!

  I'm having the same issues on this site/page: https://staging-devhistoricalbricks.kinsta.cloud/dev-homepage-improved-design/

  Adding the CSS you mentioned above seems to help slightly, but the issue still persists.
  Here's a video of the issue: https://jumpshare.com/v/PKSWOsbRDSGQ7T6XJLB9

  Please let me know if I should create a separate support ticket here.
  Please also let me know if you need any other information from me!

  0
• 

  Gary Hackett

  • November 03, 2021 19:29

  Thank you Denis for checking. 
  
  

  0
• 

  Denis B

  • November 04, 2021 10:48
  • Edited

  Hi Aaron and Gary,

  Aaron, can you confirm that you are using Brizy Free 2.3.18 and Brizy Pro 2.3.14?

  Gary, please, update Brizy Pro to latest version and check if problem still will be present with dropdown menu.

  Best regards,
  Denis.

   

  0
• 

  Arnab Mohapatra

  • December 07, 2024 14:48
  • Edited

  Hi Den 

  my sub menu is not working as well i m having the same issue 

   

  after adding Css Menu working fine in desktop but not working in Mobile

  0
• 

  Ariel H.

  • December 09, 2024 09:15

  Hi Arnab,  

  Thank you for reaching out.  

  Could you please share the URL of your site so we can take a closer look?  

  In the meantime, try adding 1px padding to your global headers, saving the changes, and check if the menus become visible on mobile. This action will force the new Brizy Compiler to apply to the page. Additionally, if you're using any caching plugins or server-side caching, please clear them and see if that helps.  

  Best regards,  
  Ariel H.  

  0

Please sign in to leave a comment.