Wordpress Form and AOL Mail
Seeking some input on any problems with AOL email addresses.
AOL recently implemented some additional security measures on their email accounts. they are using 2 step verification or one time use generated app passwords.
I am setting up a simple form (it works fine) with messages, redirects and sending an email using AOL and SMTP. the messages work, the redirect works, but the mail doesn't not send and will often generate an error message. I have tried setting it up with the standard email password, app generated password, but nothing seems to work.
using smtp.aol.com/ SSL/ port 465 /
does anybody have an example where an aol email account is working with a brizy form?
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Hi Steve,
Thank you for getting in touch with us.
Could you please check if you followed all the steps from this article?
https://support.brizy.io/hc/en-us/articles/360043766792-Email-notification-via-SMTPAlso, could you please contact your hosting provider and ask them if, your hosting can connect to wp SMTP within the AOL option. The port may not be set correctly.
Please connect your email form with this plugin,, Contact Form 7, see here. If you receive the emails then it is a problem from Brizy builder and we will inspect this problem from your dashboard if you will receive the message,, email was not sent,, then it is a problem with your hosting and you have to check with them https://wordpress.org/plugins/contact-form-7/
You can also try the Gmail option to send out the email if you have a Gmail address.
Let us know if all is working fine. Thank you.
Best regards, Nelea.
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here is my follow up -
1. I noticed that the brizy form was loading all of my tests into the leads area. I tested many times and the information the 'customer' loaded into the form was collected, and as I indicated yesterday the email was not forwarded to the aol email account.
2. today I tested contact form 7. I built a separate page in WP and created the very basic form. my setup first used my free gmail account as the target to test the contact form 7. email was received. good.
3. next I updated the target email to the aol email account (which did not work with the brizy form). the aol email account received the test from the contact form 7 test. the email was sent to the aol account. good.
4. this seems to indicate there is a problem with the brizy form and aol accounts. I did not test my gmail accounts with the brizy form, in this case, as that is gmail and separate from SMTP. Also I have used this brizy form before with gmail and with smtp and it has always worked. this is the first time using with an aol account as target email.
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I did some further testing of the contact form 7.
I have tested it with my personal (free) gmail account. this works
I have tested it with the aol.com account. this does not work.
I have tested it with the google workspace account for my business. it does NOT work. this is the same email I use all of the time. and the one I use to communicate with brizy
I don't really understand why this is having a problem.
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misspoke - the aol account does work. it works with the contact form 7, but does not work with the brizy form.
my google workspace account is not working with the contact form 7, but does work with the brizy form.
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another update -
I have resolved the testing of the contact form 7 as it now works with all email addresses. my google workspace account access can best be explained with several paragraphs I obtained from google. that issue was caused by Bluehost and how my mx records were searching. with Bluehost help we updated the advanced settings and solved my google workspace problem.
the results indicate all emails personal gmail, workspace google accounts and aol.com accounts work with contact form 7. With the brizy contact form I can get personal gmail, google workspace accounts and other smtp accounts to work with it. I still cannot get the aol.com account to work with the brizy form. issue is still open and help is still needed. but at least we narrowed the issue.
below is the information from google about email redirection and settings information was obtained verbally from blue host (not here): the following is the google explanation.
Are missing messages from a web form?
A default setting in the web form could mean your form handles messages as if your website and mail servers are hosted at the same place. As a result, your local mail doesn't leave your web host.
Replace the recipient's email address in the web form with their test email address in this format: username@your_domain.test-google-a.com. For details, see Test email addresses.
Sending to the test alias causes an external MX lookup for the web form. If the test email receives the message from the web form, the issue is the form.
Use a test email alias to find out
Contact your web host. Your host might need to adjust your form’s delivery settings to always route your messages to Google’s servers. If needed, you can direct them to your MX record values.
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thanks for the response. 1. i have followed the steps from the article. i have done this many times, although, never with aol. 2. i host with bluehost. i have setup this email before, using godaddy wpbeaverbuilder and also with wix. this is the first time with bluehost and with brizy. i will check with bluehost today. 3. i will test out the contact form 7 solution also. can i enter the shortcode into the same page on the site i am building? how? 4. i have built contact forms using gmail before. it works fine. steve A
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Hi Steve,
We already created an issue for our developers and they will investigate it. I will come back with a message when I have news about it.
Yes, you can enter the shortcode into the same page.
Best regards, Nelea.
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Nelea -
I know your developers are looking into this issue.
the current status is this form is not working with aol.com or gmail.com. I have deleted prior forms, and created new forms, cleared cache, and I cannot determine why it won't send emails.
currently, brizy leads captures the information, the error message is generated, there is no redirect, and no email is sent. I have reduced gmail security levels all the way and it still won't work.
can someone take a look?
Steve
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Hi Steve,
We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?
Best regards, Nelea.
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