Need the Vimeo Video in your Layout to stop Looping

Helene Dendor

• October 25, 2021 13:07

Posted this over a week ago and still no solution.  :/

Your tech support has been AWFUL.  

I have sent multiple screenshots detailing the problem.  The very last email the person responding had the nerve to say "As I can see, your video is working well". No the problem has not been fixed!  It was never a problem of getting the video to work.  it was a problem of getting the video to STOP showing related videos at the end thereby jacking up my home screen.

I am writing something up here again since my email says to not respond.  Don't know how else to get the problem fixed!

Problem:

I am using a Brizy layout. This layout has a smoke video.  I provided screenshots earlier, but do not see a way to do so here.

The video you are using is a vimeo video. It is set up to loop a few times. AFTER, it has looped a couple of times an ugly screen pops up giving you suggested videos. I have shared this screenshot earlier as well but do not see how to do so here.

I CANNOT adjust the vimeo video to take away the suggested videos. Only you guys can do that.

My site is dendorable.com

The smoke video pops up on the very top.  

 

Please help!

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  Mihail Stremenovskii

  • October 25, 2021 13:41

  Hello Helene!

  Thank you for getting back. I am sorry, looks like some kind of misunderstanding here. 

  Let's continue our conversation in your previous post --> here

  Please do not create new posts with the same issues to avoid miscommunication and further troubles and misunderstandings. 

  I will double-check your previous messages and ticket to find more info about it.

  Kind regards,

  Mihail

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