Plugin update issue

Anjum Shafi

• October 24, 2021 23:32

With most recent update counter on live website went from 323 to 100 on all pages. Could you please check and let me know how to avoid this in future? Note: the counter on edit mode shows correct number. Is there any way for you to validate all widgets when a plugin is updated so that it's not an issue on user side? Thanks

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  Anjum Shafi

  • October 24, 2021 23:37

  Kindly review this issue seriously, I am reluctant to using Brizy for my projects due to those recurring issues with update plugin. Hope you understand the significant investment made by a small company like mine (plugin, cloud lifetime, cloud annual) and still not using the plugin.
  The website link, counter issue is:
  https://homesforpawsdogrescue.com/

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  Permanently deleted user

  • October 25, 2021 08:24

  Hi,

  I'm sorry for this inconvenience! Yes, we know about this problem and our team is working to solve this problem. We are doing our best to release the fix this problem as soon as possible.

  Best regards, Nelea.

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  Anjum Shafi

  • October 29, 2021 07:09

  Any update? Thanks Anjum A

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  Permanently deleted user

  • October 29, 2021 07:18

  Hi,

  We are sorry for this inconvenience but the developer team is still working to fix the issue.

  I'm sorry for this inconvenience and thank you for understanding!

  Best regards, Nelea.

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  Anjum Shafi

  • November 01, 2021 08:23

  Hello, I changed to the earlier version. It's working, counter issue is resolved. I will update to the next version when released. Thanks and have a great weekend! Anjum

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  Permanently deleted user

  • November 11, 2021 08:43

  Hello,

  Counter issue is fixed now. Please make sure that you are using the latest Brizy plugin versions, which are 2.3.20 for Brizy free and 2.3.15 for Brizy Pro.

  Best regards, Nelea.

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