Woo issue? Header block jumping to bottom when editing other pages
Very odd situation. Everytime I edit the home page, or any static page using Brizy, the header on the Single Product & default Category templates jumps down.
Using Blocksy theme. And Toolset custom categories. But the issue only affects default Single Product & Category templates, not the custom taxonomy archive templates.
See the full video here: https://www.berrycast.com/conversations/d37466ee-f955-5449-b034-ed3d3124b9ac
The website is https://athena.gifts.
I also had an issue of WooCommerce elements not working on templates but apparently that was a theme issue.
I started with Astra theme, KC on the Facebook group suggested I try another theme like Blocksy and see if the jumping header issue goes away, but it doesn't.
Please check it out - I'd like to send over login credientials.
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Hi,
Thank you for contacting us and providing video. What Brizy Free and Brizy Pro versions are installed on your website at the moment?
Kind regards,
Denis.0 -
Everything is updated completely. Every single plugin and theme. That's the first thing I check. Then I turn off all other plugins and switch to default theme to see if there are any conflicts. Then I clear my cache. Then I try with other browsers. Then I write in.
Y'all need to build a better ticketing system where we can copy & paste site & plugin status privately to avoid these questions. Yes, there might be some newbies, but I'm getting a bit tired of being asked the equivalent of "did you turn it off and back on again?" after years of building sites. Sure, sometimes it's user error, but please streamline your ticketing process as a goal for 2022...
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Hi,
Sorry for late reply.
I have create a private ticket, we would like to check problem from your dashboard. Please, in reply this ticket provide us link to your website admin access to WP dashboard and FTP credentials, we'll check the problem.
Best regards,
Denis.0
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