My website disappeared

Joshua James

• October 23, 2021 02:11

hello. i created a website using premium brizy hosted on chemicloud. i checked it yesterday and is gone. when i login to wordpress, i am unable to even edit the site using brizy. it goes to some strange error page. I have then updated brizy pro and nothing happened. i disabled and deleted all other plugins. still missing. any support would be appreciated. 

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• 

  Mihail Stremenovskii

  • October 25, 2021 07:54

  Hello Joshua! 

  Sorry for the delay, support is limited on weekends. 

  Please make sure that you are using the latest Brizy plugin versions, which are 2.3.18 for Brizy free and 2.3.14 for Brizy Pro.

  Try to fully reinstall plugins (deactivate, remove, install again)

  Clear the website cache and check your page again.

  Can you add some screenshots?

  Which errors do you face on your website? 

  Kind regards,

  Mihail

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  Joshua James

  • October 25, 2021 13:09

  Hi Mikhail.

  just tried all that. nothing worked. even when i try editing a page using brizy it comes up with a strange error page:

  

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  Mihail Stremenovskii

  • October 25, 2021 16:53

  Hello!

  I've created a private ticket, you should receive an email notification regarding this. In this ticket, please, provide us the link to your website and admin access to the WP dashboard, we would like to check the problem from your dashboard. 

  Kind regards,

  Mihail

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