Still waiting for help
Completed
Since Oct 11, 2021 I have not been able to sync and update any of my websites.
I edit the work in Brizy Cloud, the I click on "UPDATE" then I wait about 3 to 5 minutes and check to make sure that the sync completed to see my corrections.
Nothing sync anymore. I have deleted everything on my hosting website and started over. I get the initial update from the zipped file. But as soon as I make any other changes Brizy Cloud does not sync and update my files. Please help.
I use Hostgator Reseller account, I have followed all of your processes to sartup and setup a new website and upload then extract the zip file for the website in question. and then go back and make new updates and it nevers sync and updates my website.
I have been doing this for months with NO PROBLEMS until Oct 10, 2021.
Now I have to download HTML sip file and install manually.
Please help ASAP Thank you
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Hi Tony,
Thank you for getting in touch with us.
Can you share your page URL to check SYNC process works at your end?
Best regards, Nelea.
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Blessingboat.com Project located in workspace Preston John 3:16 Tony Ray Iversen 951.380.4565 A
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Hi Tony,
I created a private ticket on this request. You had to receive a notification regarding this on email.
P.S please do not reply to the notification email - noreply@brizy.zendesk.com; the emails will be received as spam and they will not be posted here.
Best regards, Nelea,
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URL= Blessingboat.com
Project located in workspace Preston
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Hi Tony,
In case this issue will occur again, please clear the cache folder and the content from the var folder.
That's all.
Best Regards, Natalia
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Thank you very much for fixing it I appreciate that 100%.
Tony Iversen
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