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Luis Castillo

• October 19, 2021 22:56

So today I woke up to this problem, seems to be pretty common from what I see in the Help Center, I read all the posts related to it but I have not seen anyone actually fully solve it for good.

My hosting provider is siteground, I logged out and back in, I reset my website to a previous verion before the latest update, updated everything again, increased the memory to 512, I installed and ran the Advanced Database Cleaner plugin and despite all that I still can't seem to be able to use Brizy to make the smallest change to any pages or posts...

I am able to create new pages using other builders, I can even upload more images to wordpress... It's just Brizy that is not working, and as a matter of fact is happening to 2 different websites I'm using.

Please help me solve this issue, it's very important!!

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• 

  Mihail Stremenovskii

  • October 20, 2021 07:46

  Hello!

  Sorry for the inconvenience.

  This issue is generated by the SiteGround security rule. As a temporary solution, the Mod_Security rule should be disabled. Please, contact the SiteGround Technical team and ask them to check ticket #4110933 and to disable the security rule for your dashboard.

  We will keep you updated regarding the final fix on this issue.

  Thank you!

  Kind regards,

  Mihail

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  Luis Castillo

  • October 20, 2021 18:50

  Will I encounter this issua again wulte the Mod_Security is disable?
  Does having Mod_Security disable affect my website in other ways??
  Any estimation by when we will have a permanent solution??
  
  Thanks for your help Mihail

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  Luis Castillo

  • October 21, 2021 00:57

  Follow up:
  This is what Siteground tech support told me:
  
  "Please note that disabling mod_security is not an appropriate solution - being a web-application firewall, it protects your websites from various online threats and exploits so disabling it would make your websites quite vulnerable."

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  Mihail Stremenovskii

  • October 21, 2021 07:11

  Hello Luis.

  We did receive the message from SiteGround, that issue should be resolved.

  Please let us know if you still face that issue.

  Kind regards,

  Mihail

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  Luis Castillo

  • October 21, 2021 17:08

  I can confirm, it all works fine now.
  Is it safe to say that was a permanent fix??

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  Mihail Stremenovskii

  • October 22, 2021 07:27

  Hello!

  Yes, it is.

  Kind regards

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