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Can't save page changes

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8 comments

  • Doina P

    Hello Daria,

    Thank you for your message!

    We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site?
    I have created a private ticket for this request and one of my colleagues will get back to you. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site? Hope to hear from you soon!

    Have a nice day and kind regards,

    Doina 

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  • Daria Storozhilova

    Hi Doina,

    Thank you for a quick answer. I see the email and will reply now.

    Daria

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  • Michael Henry

    I have the same exact problem.  Pages cannot be updated, even if not changed.  Error: "Page needs refresh"

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  • Doina P

    Hello Michael,

    Thank you for your message!

     Can you please send us the details as I mentioned to the previous user? You can send them here, I promise you the information is safe and no one will be able to see it beside the Brizy Support agents. Thank you very much.

    Kind regards,

    Doina

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  • Michael

    Dear Doina, I didn’t see a link to send the credentials. The message says “send here” but I don’t know where that is. Are you asking me to send via email? 

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  • Doina P

    Hello Michael,

    Thank you for your message and sorry for not being more clear about this!

    When you respond to this message just write the credentials. The message firstly comes to us, the Support team and if we consider that it is okay, we make it public, here on the community. As this is private information, we will not make anything public. Hope this makes things clear!

    Kind regards,

    Doina

     

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  • Michael Henry

    Dear Doina, thank you for getting back with me.  I now understand.  Just for your information: the same message comes in email as this ticket system so it makes it sound like it should be sent via email (if that is what your reading the message from.)  

    At any rate, now for the important news:  My site is now editable again!  No more "refresh error."  I read about Siteground in other tickets and yes that is my hosting company.  But I did not send any support request to them.  They must have fixed on their end, so I thought you and the folks at Brizy might be happy to hear that too. 😊

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  • Doina P

    Hello Michael,

    I am happy to hear that! If you ever have any other questions or problems, please feel free to ask us! We will be happy to help! 

    Have a nice day and best regards,

    Doina 

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