Can't save page changes

Daria Storozhilova

• October 19, 2021 12:38

Hello,

After yesterday update, I can't save any edits to my pages built by Brizy Wordpress plugin. I am a Pro user. Updated both Brizy and Brizy Pro yesterday.

When I am trying to edit a page and press 'Update' (Обновить) to save my updates, there is a message on the screen 'This page needs a refresh'. When I am clicking the button 'Refresh', no edits are saved and the page is in its old version.

Tried different browsers, tried clearing the cache - nothing helps!

I need really urgent help with this.

Thank you in advance.

Daria Storozhilova

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  Doina P

  • October 19, 2021 12:45

  Hello Daria,

  Thank you for your message!

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site?
  I have created a private ticket for this request and one of my colleagues will get back to you. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site? Hope to hear from you soon!

  Have a nice day and kind regards,

  Doina 

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  Daria Storozhilova

  • October 19, 2021 12:46

  Hi Doina,

  Thank you for a quick answer. I see the email and will reply now.

  Daria

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  Michael Henry

  • October 19, 2021 13:35

  I have the same exact problem.  Pages cannot be updated, even if not changed.  Error: "Page needs refresh"

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  Doina P

  • October 19, 2021 13:41

  Hello Michael,

  Thank you for your message!

   Can you please send us the details as I mentioned to the previous user? You can send them here, I promise you the information is safe and no one will be able to see it beside the Brizy Support agents. Thank you very much.

  Kind regards,

  Doina

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  Michael

  • October 20, 2021 06:48

  Dear Doina, I didn’t see a link to send the credentials. The message says “send here” but I don’t know where that is. Are you asking me to send via email? 

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  Doina P

  • October 20, 2021 10:39

  Hello Michael,

  Thank you for your message and sorry for not being more clear about this!

  When you respond to this message just write the credentials. The message firstly comes to us, the Support team and if we consider that it is okay, we make it public, here on the community. As this is private information, we will not make anything public. Hope this makes things clear!

  Kind regards,

  Doina

   

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  Michael Henry

  • October 20, 2021 13:12

  Dear Doina, thank you for getting back with me.  I now understand.  Just for your information: the same message comes in email as this ticket system so it makes it sound like it should be sent via email (if that is what your reading the message from.)  

  At any rate, now for the important news:  My site is now editable again!  No more "refresh error."  I read about Siteground in other tickets and yes that is my hosting company.  But I did not send any support request to them.  They must have fixed on their end, so I thought you and the folks at Brizy might be happy to hear that too. 😊

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  Doina P

  • October 20, 2021 13:32

  Hello Michael,

  I am happy to hear that! If you ever have any other questions or problems, please feel free to ask us! We will be happy to help! 

  Have a nice day and best regards,

  Doina 

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