Brizy Form not sending emails.

Avence

• October 16, 2021 02:18

Dear Brizy Team,

 

I am not receiving any emails in my inbox once a form was filled in and sent.

 

I am using the latest version of Wordpress 5.8.1, Brizy + Brizy pro are updated to the latest version.

 

I am receiving the data into my LEADS section on the dashboard. But I am not receiving the data into my email.

 

Please help

 

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• 

  Mihail Stremenovskii

  • October 18, 2021 07:53

  Hello!

  Thank you for your question.

  How did you connect your form to emails?

  Please check for the instructions here: https://support.brizy.io/hc/en-us/articles/360043670132-Contact-form-integrations-

  Kind regards

  Mihail

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• 

  Dylan J Carlson

  • October 16, 2023 19:37

  I'm having this issue now, but it will send to my email address, however it wont send to my clients

   

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• 

  KC George

  • October 17, 2023 06:35
  • Edited

  Hi Dylan,

  The WordPress option for email notifications send out emails through the PHP Mail feature of WordPress; which has certain limitations.      

  • PHP mail doesn't support SMTP authentication or the use of an external SMTP server. This means it doesn't provide any blocklisting or spam protection features, so your email messages could easily end up in your recipients’ junk folders.
  • PHP doesn’t do a great job of setting email headers correctly. This can result in errors that will cause emails to be flagged as spam
  • Emails sent by PHP mail may be blocked. Some Internet Service Providers (ISPs) do not allow emails sent by PHP mail as a form of spam protection

  If you are having email deliverability issue, you may want to consider other two options of sending email notifications.

  1. Email notification via Gmail
  2. Email notification via SMTP

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