What is going on with server sync?

Robert Mcclung

• October 13, 2021 23:41

I've been running a site for weeks on Server Sync.  I made one text change today and now it acts like I don't even have a website on the domain name.  I tried to download the HTML just to put a band-aid on it and get the site back online and it's the same.  The domain is selecthealthbg.com.

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  Mihail Stremenovskii

  • October 15, 2021 08:39

  Hello Robert! 

  As I can see, the website on the mentioned link is working pretty well. 

  Please let us know if the problem still exists.

  Kind regards,

  Kind regards

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  Robert Mcclung

  • October 15, 2021 12:43

  It's working because I had to do something else entirely due to a 48 hour response time from support.  :(

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  Doina P

  • October 18, 2021 14:05
  • Edited

  Hello Robert,

  Thank you for your message!

  First of all we are happy that your issue is solved and second of all, we are sorry for the late response. We try to do our best and be as receptive as possible! Thank you for the understanding. If you have any questions or problems, please feel free to ask! We will be happy to help.

  Have a nice day and kind regards,

  Doina

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  Robert Mcclung

  • October 15, 2021 14:38

  While I have the site online due to finally being able to get an HTML export.  The issue still exists.  I cannot Server Sync the site or even pull it over to 3rd party GitHub hosting.

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  Doina P

  • October 18, 2021 14:05
  • Edited

  Hello Robert,

  Thank you for your message!

   I will create a ticket and one of my colleagues will contact you as soon as possible. Make sure you give them all the details needed! Hope this helps! 

  Have a great day and best regards,

  Doina 

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