Mobile site links won't respond on first click

Evan Puissegur

• October 11, 2021 17:32

Hi, 

I've never had this issue before and I only noticed it a couple days ago, but for whatever reason my html site's header and internal links won't respond on the first click.

This doesn't happen every time, but it does for the majority of the time. And the 2nd click always leads to the correct page. 

I have no issues on desktop so that's good, but mobile optimization comes first.

Since I exported the html and have it on my own server I'm not sure if this even is necessarily a Brizy problem.

I figured I would check here just in case y'all have any possible suggestions on how I should get it fixed.

Thank you,

Evan

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  Alex

  • October 11, 2021 18:19

  Hi Evan,

  does this also happen in the project hosted on our subdomain or only when you add the project to your server? Can you please send the link to your website so we can see the issue? 

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  Evan Puissegur

  • October 11, 2021 22:10

  Hi Alex,

  I'm not sure if it happens when it's hosted on your subdomain as I've only had my Brizy site hosted on my KMV VPS server.

  I've never had an issue like this before on my server, but since it isn't hosted with y'all I think it would have to be my server's issue somehow.

  Sure thing, my website is https://daynnitemedia.com

  Again, I only noticed the issue on mobile if you'd like to confirm that.

  Thank you

   

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  Alex

  • October 12, 2021 19:25

  Hi Evan,

  I did a few tests, but everything works fine for me. The thing is that the exported HTML project is a project on your side and we can't do much in this case. If you can reproduce this issue on a project cloud and confirm that when you export it, the menu links will not work, we will inspect and fix it. But once this started some time ago on an exported project hosted on your server, we can't help you much.

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  Evan Puissegur

  • October 12, 2021 21:28

  Hi Alex,

   

  Thank you for checking on your end and that's great to hear you didn't experience any issues. I'm not sure why it is acting odd for me, but it's honestly not that big of a deal. The links still work fine, it's just not optimal user experience.

   

  I'll have my web developer upload an updated version of my site, check if the issue still persists, and if so see what he can do to fix it on the server side of things. 

   

  Sincerely, 

  Evan

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  Alex

  • October 13, 2021 16:02

  okay, hope an update will fix the problem for you.

   

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