SO F****ING FRUSTRATING!

Patrick Padgett

• October 10, 2021 20:52

I *CANNOT* count how many times I run into an issue with Brizy and when I search for any hint on how to correct my issue on Google, I will find a SUPPORT POST ON THESE FORUMS --- and they NEARLY ALWAYS END WITH NO RESOLUTION BEING SHARED PUBLICLY!  Almost always ending like this ---

Hi, this xxx from Brizy!  We have opened a ticket for you!  Please respond to the ticket with the administrative password to your site so we can LOGIN AND FIX IT FOR YOU!

...and then *crickets*...   I am just assuming that whoever originally posted got their issue resolved and moved on with life -- but when it's the SAME ISSUE I AM EXPERIENCING and I have NO REFERENCE ON HOW TO FIX IT MYSELF???? Well, it really makes me want to punch a puppy.... and I would hate to have to do that.

So BRIZY SUPPORT TEAM!  Could you please do us a favor and OPEN UP YOUR SUPPORT RESOLUTIONS TO THE PUBLIC!?  (think about the PUPPIES!)

There is absolutely NO reason why they should be hidden behind some iron curtain.

Thank you!  I look forward to your response.  🙏🏼‍🙏🏼‍

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  Denis B

  • October 11, 2021 12:15

  Hi Patrick,

  Thank you for contacting us.

  I may understand your frustration, but there is nothing for us to hide from you or any other user. There are cases when there is no common solution for the problem and this requires developers' investigation.
  Sometimes we need to access customer's website to make sure that everything was configured correctly by user. Since ticket is created, conversation is moved in this ticket where customers provide their personal information that couldn't be posted in community post. There are cases when customer simply doesn't want to share his website URL and asks us to continue in private conversation.
  To summarize: we do not hide anything from anyone. Private tickets are used to solve problems that do not have common solution and keep customers' personal data private.

  If you do not find answer/solution for your question, you can always leave a comment for existing post in community or create a new post. In both cases our team will reply you and will do everything to help you.

  Thank you for understanding.

  Best regards,
  Denis.

   

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