Brizy Cloud Agency Sales Page Buy Button Leads To Blank Page

Kristin Daisy

• October 09, 2021 09:46

I have been trying to subscribe to Brizy Cloud Agency (monthly), and no matter whether I am logged into my account or not and regardless of which browser I use, I get a blank page.

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  Permanently deleted user

  • October 11, 2021 08:23

  Hi Kristin,

  Thank you for contacting us.

  You should buy the Brizy Cloud Agency from your website, please see here. I check your account too and everything works well, see here.

  Best regards, Nelea.

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  Kristin Daisy

  • October 13, 2021 22:52
  • Edited

  I primarily operate from my mobile (Android) right now, but I usually operate via laptop and desktop, too. When I click on the buy button for Brizy Cloud Agency on my mobile, it leads to a blank page/popup (both portrait and landscape view). I had a relative try it on her netbook, and it was fine there, so maybe this issue only exists on mobile Android? If so, still a problem as Brizy sites should be mobile-friendly, right? Please, advise. I cannot in all honesty buy the agency plan if this issue persists. Not only for myself, but also for my clients, I expect Brizy popups to work on all devices properly.

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  Permanently deleted user

  • October 15, 2021 06:31

  Hi Kristin,

  Thank you for contacting us.

  We did not encounter this issue in the past, you are the first user that is telling us about it. Perhaps the internet on your mobile was not so good and you couldn't open all the pages.

  Best regards, Nelea.

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  Kristin Daisy

  • October 15, 2021 11:22

  So you and multiple people in support have tried this on your mobile devices and have no issue?

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  Permanently deleted user

  • October 15, 2021 12:18

  Hi Kristin,

  So, at one person this problem occurred. We already wrote to our paddle processor to check the issue, and we are waiting for their answers.  

  Best regards, Nelea.

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  Permanently deleted user

  • October 15, 2021 14:22

  Hi Kristin,

  Our paddle processor told us that the problem was fixed, could you please check now and confirm if everything works at your end?

  Best regards, Nelea.

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  Kristin Daisy

  • October 15, 2021 19:22

  YES!! Thank you, it is working now. Have a wonderful weekend!

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