Brizy causes critical error in my page

Albert Corbero

• October 08, 2021 14:31

Te¡he brizy pluggin is ceartin a critical error in my page. When I desactivate the pluggin it works perfecly.

 

I install the new version and the error continues.

 

 

Can you help me, 

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  Doina P

  • October 08, 2021 14:37

  Hello Albert,

  Thank you for your message!

  Regarding what you said, can you please try and deactivate all of the other plugins and leave just the Brizy one? At the same time, please make sure you clear the browser and server cache . Hope this helps. If you have any other questions, please feel free to ask! We will be happy to help.

  Have a nice day and kind regards,

  Doina

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  Albert Corbero

  • October 08, 2021 14:49

  Hello Donia,

   

   I desactivate all the pluggins and when I activate brizy it apears on my screen:

  There has been a critical error on this website. Please check your site admin email inbox for instructions.

  Just happens when brizy is activated.

   

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  Mihail Stremenovskii

  • October 11, 2021 06:58

  Hello Albert!

  I've created a private ticket, you should receive an email notification regarding this. In this ticket, please, provide us the link to your website and admin access to the WP dashboard, we would like to check the problem from your dashboard. 

  Kind regards,

  Mihail

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  Albert Corbero

  • October 11, 2021 11:09

  Mihail, hi,

   

  I found the solution. I update manually the Brizy Pro. The new version of Brizy and the old version of Brizy pro, caused that critical error. I think it's important to advise this issue. Maybe when you update Brizy will be interesting that Brizy pro updates too.

   

  Well thanks anyway. I've in contact if I have more trouble.

   

  Regards from Barcelona

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  dingyi

  • October 13, 2021 11:24

  It may be the problem of PHP extension. Try installing FileInfo. I also encounter this problem

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