Single Page down

Ken Goldenberg

• October 07, 2021 18:22

Just confirmed a single page to website is down. https://www.sunbizworks.com/membership

Still able to edit this page in Brizy, I update but no success.  Looks like server issue in Brizy host.

Can you help resolve please?

 

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  Ken Goldenberg

  • October 07, 2021 18:23

  sorry, forgot screenshot

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  Ken Goldenberg

  • October 07, 2021 18:26

  OK just checked again. Page now resolves OK.

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  Alex

  • October 07, 2021 20:04

  Hi,

  Yeah, everything works well. At least for now. I'm not sure what the problem was. Looks Like BRIZY Servers work well: https://status.brizy.io/

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  Ken Goldenberg

  • October 08, 2021 16:57

  Alex, looks like that page is down again today as we speak. Seems unusual as other pages of website OK. Are you part of Brizy Support? Can we get someone to take a closer look? Thx.

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  Ken Goldenberg

  • October 08, 2021 19:25

  Page still down. This now needs to be escalated as this page is our revenue generating page.

  Is this the best way to contact for support issues? Do not see any other way from portal account to request help.

   

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  Natalia Chitoroaga

  • October 11, 2021 13:07
  • Edited

  Hello Ken!

  My name is Natalia, Brizy customer support manager. 

  Apologies for this late reply, support is limited on weekends. 

  At this moment the page is available at our end - https://jmp.sh/T2QJsne ; Can you please clear the browser cache and try again to open this page? 

  Please, for urgent requests - send us an email at support@brizy.io - https://jumpshare.com/v/amRIlAxIuXlsjYDsvzsS

  Thank you!

  Regards, Natalia 

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