ISSUE: WEEKS OF WORK HAS RESET BACK TO FACTORY

Sam Cohen

• October 05, 2021 21:24
• Edited

Brizy,

I have been working on a design for weeks now, and a fluke in the system has reset my global style to the default pink and purples ("Overpass") back to the factory setting. Not the mention, I can't any longer add google fonts... That option is grey out. What would cause this!!!

What gives?

I have invested so much money and time in this builder for it to be having so many issues.
I don't understand why doesn't it save as a new style.
This kinda makes me want to give up.

The color picker is so slow!

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  Permanently deleted user

  • October 06, 2021 09:56

  Hi Sam,

  Thank you for contacting us.

  Could you please tell us what were your previous actions before the font changes, did you update some plugins, or you made some updates to the server?

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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  Sam Cohen

  • October 06, 2021 14:53
  • Edited

  I was updating the Brizy editor and refreshing the browser page at the same time.

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  Permanently deleted user

  • October 06, 2021 14:53

  Hi,

  Thank you for these details, please send us in the private message that you have received by mail, the WP credentials to your site?

  Best regards, Nelea.

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  Sam Cohen

  • October 06, 2021 20:00

  Just found the issue!!

  My PRO license was somehow deactivated !!!
  Did something take place yesterday that affected the licenses?

  Important to know...

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  Permanently deleted user

  • October 07, 2021 08:42

  Hi Sam,

  It may have been due to plugging or database updates.

  Best regards, Nelea.

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  Sam Cohen

  • October 07, 2021 15:53

  So was the license somehow removed by an update of some kind?

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  Permanently deleted user

  • October 08, 2021 06:45

  Hi Sam,

  Yes, this could be the reason.

  Best regards, Nelea.

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  Sam Cohen

  • October 08, 2021 07:27

  This is not good. 

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