Website not working after updating

Tilman Grundig

• October 05, 2021 08:02
• Edited

Hi there!
Unfortunately the site I am currently working on stopped working after updating Brizy and Bizy Pro — which really makes me angry because it is not the first time. And as I have to showcase the page in two days it would be great if you could help me solving this problem.

The issue: I have a frontpage which used to load posts sorted by categories. After updating Brizy and Bizy Pro everything is gone — loading the right posts, the fields and the entire design I made for those.
In the screen shot attached you can see how the page looks like when Brizy Pro is deactivated. When activating Brizy Pro there is nothing but the logo …

How can I make it work again?

(Brizy: Version 2.3.17, Brizy Pro: Version 2.3.13, PHP 7.4)

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  Permanently deleted user

  • October 05, 2021 08:27

  Hi,

  Thank you for contacting us.

  Please try to fully reinstall plugins (deactivate, remove, install again). Then clear the website cache and check your page again. 

  Let us know if all is working fine. Thank you.

  Best regards, Nelea.

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  Tilman Grundig

  • October 05, 2021 10:03

  Of course that’s what I did first of all. Unfortunately it didn’t help …

   

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  Permanently deleted user

  • October 05, 2021 10:55

  Hi,

  Could you please disable all plugins, except Brizy Free and Pro, and check if the issue still persists?

  Best regards, Nelea.

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  Tilman Grundig

  • October 05, 2021 11:37

  Unfortunately that didn’t help either.

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  Permanently deleted user

  • October 05, 2021 11:56

  Hi,

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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  Tilman Grundig

  • October 05, 2021 12:04

  Thanks!

   

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  Prakash Sugumaran

  • July 21, 2022 07:24

  I have updated in brizy bro 2.4.2. Then updated but not loading my site, please help.

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  Permanently deleted user

  • July 21, 2022 09:43
  • Edited

  Hi,

  Thank you for contacting us.

  Please update the latest Brizy Free and Pro version 2.4.3. If the error still occurs please temporarily deactivate all external plugins (except Brizy Free and Brizy Pro)  and activate one of these recommended themes  https://www.brizy.io/theme-partners   .  Also, please send the URL of your website.

  Best regards, Nelea.

   

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  Prakash Sugumaran

  • July 27, 2022 10:42

  https://makeufun.com

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  KC George

  • July 27, 2022 10:48

  Hi Prakash 

  As I have mentioned to you in this post, we will need to take a look at your website to help you with this. https://support.brizy.io/hc/en-us/community/posts/7767959383185

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