Problem with my Brixy Pro Lifetime Purchase

Souriya Phompida

• October 03, 2021 23:07
• Edited

I have just purchased "Brizy Pro Lifetime" and "Brizy Cloud Studio" on 30-Sep-2021, but once I login to my account, I did not see the above Brizy license activated, I can only see my existing Appsumo license.

I think there is something wrong on my account, I have sent email to hello@brizy.io for support since 1-Otc-2021 but did not see any respond till now (3 days since sent).

Please help, my account = mr.souriya@gmail.com

Souriya

0

• 

  Permanently deleted user

  • October 04, 2021 08:44

  Hi,

  Thank you for contacting us.

  We just checked this account = mr.souriya@gmail.com and you have here only the Appsumo Plan. Could you please send us the order ID from your purchase for Studio Plan or the email that you have received from the Paddle? Also, could you please check if you didn't purchase the Studio Plan with another email?

  Best regards, Nelea.

  0
• 

  Souriya Phompida

  • October 04, 2021 10:03

  I have sent email to hello@brizy.io twice with order info attached with the email (one 3 days ago, and one today).

  Please advice where or which email address I should send to? Or should I post my order info here in the comment?

  0
• 

  Permanently deleted user

  • October 04, 2021 10:50

  Hi,

  The support is limited on weekends that's why you haven't received an answer by email yet.

  Please send the order ID here, I will not approve this information on the forum.

  Best regards, Nelea.

  0
• 

  Souriya Phompida

  • October 04, 2021 11:54

  Below are the purchasing info including screenshot of paddle email, paypal and welcome emails confirmation from hello@brizy.io. I also confirm that i used this email mr.souriya@gmail.com to purchase.

   

   

   

   

   

   

   

   

  0
• 

  Souriya Phompida

  • October 04, 2021 11:59

  FYI

   

  0
• 

  Permanently deleted user

  • October 04, 2021 18:15
  • Edited

  Hi,

  Thank you for all the screenshots.

  The problem was fixed, Brizy Prolifetime and Studio were activated in your account.

  Best regards, Nelea.

   

  0
• 

  Souriya Phompida

  • October 04, 2021 23:16

  I can see my licenses now, thanks for support.

  0

Please sign in to leave a comment.