I'm getting a white page error when editing or viewing blog posts.

Rakipsiz Hizmet

• October 03, 2021 00:00

1- I'm getting a white page error when editing or viewing blog posts.  

site: https://pear8214330.brizy.site/

Edit: https://www.brizy.cloud/projects/8214330/editor/page/593158

https://pear8214330.brizy.site/teknoloji  Click on any post. A blank page appears before you.

2-  Why does the old pricing and the following text appear at the top when you delete the cookies?
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3-

 

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  Permanently deleted user

  • October 04, 2021 08:24

  Hi,

  Thank you for contacting us.

  We just checked your project and we noticed that the CNAME record isn’t set up correctly as it is marked with red, please see here. Please check also this article and make sure you have added the correct CNAME.

  Also, please send us a screenshot of DNS settings from the domain registration.

  Best regards, Nelea.

   

   

   

   

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  Rakipsiz Hizmet

  • October 04, 2021 09:48
  • Edited

  Added dns for both but its both have problem.

  Proje 1:

  https://www.brizy.cloud/projects/8214330/editor/page/593158

  

  

   

  Proje2: https://www.brizy.cloud/projects/8217340/get-editor-url

  
  . 3- Can we remove www from sites hosted in brizy cloud other than my own server? https://site.com like this

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  Natalia Chitoroaga

  • October 04, 2021 12:29

  Hello!

  Thank you for your screenshots. 

  A little bit confusing for me. Let's try to clarify these DNS records for both projects.

  Project 1 - https://www.brizy.cloud/projects/8214330/editor/page/593158 

  The CNAME record is set up correctly. 

  Question 1 - do you have 2 CNAME records for the same project? I might be wrong, but I don't understand from the numbers of screenshots - https://jmp.sh/Y54PwHe at the end I see 2 cname records. Please clarify. 

   

  Project 2: https://www.brizy.cloud/projects/8217340/get-editor-url

  This project is connected with this custom domain gecicimail.com - all good here. 

  Question - why the CNAME - yeni is pointing to this pear8214330.brizy.site project https://jmp.sh/A9sF6ij , that is connected with another custom domain - https://jmp.sh/jQQXcUT ? 
  if you want a custom subdomain for this domain - gecicimail.com, then you should connect to another brizy project. 

  You can not have the same brizy page - pear8214330.brizy.site connected with this domain yeni.wpyedek.com + gecicimail.com; It is not correct. 

  Please, in the GoDaddy dashboard, remove this record https://jmp.sh/A9sF6ij ;

   

  Let me know once you're done.

   

  Thank you!

  Natalia 

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  Rakipsiz Hizmet

  • October 04, 2021 14:03

  
  Question 1:
  Hello again, when I check again, it shows 1 piece.
  Other question: Yes I removed the specified location from the other domain.
  But when I checked, the blog posts can't be edited and even viewed from the incognito tab.

  Video: https://streamable.com/13e4lm 

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  Rakipsiz Hizmet

  • October 06, 2021 16:47

  the problem still continues

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  Permanently deleted user

  • October 06, 2021 17:13

  Hi,

  Sorry for not getting back to you sooner. I have created an internal issue and one of the developers is already looking at your project.  I will come back with an answer as soon as possible

  Best regards, Nelea.

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