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Trouble with Brizy Cloud logging 401 error

Comments

7 comments

  • Alex

    Hi,

    works well on our part. Have you checked this in another browser? Same problem?

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  • Stephanie Briscoe

    Hey! Yes, 2 different browsers, 2 different computers, same issue :(

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  • Stephanie Briscoe

    I really need help please! It's been 24 hours since I've been able to login. I've tried rebooting my router, changing computers, various devices - super stressful as I've got updates to do.  Thank you! 

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  • Alex

    Hi,

    I would like to help you but I can't really once this only happens to you locally. No such issues have been reported by other users. Can you please specify from which country you access the link? What IP address do you have?

    btw: Does the problem occur after entering the login details or before?

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  • Stephanie Briscoe

    I actually had a colleague of mine login from another city first with his own credentials, which worked perfectly.  He tried my login from his computer and he got the same error message.  It seems like it's an account issue maybe.  I've cleared the cache, rebooted both my router and my computer, tried on several other devices and nothing. 

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  • Alex

    Hi,

    please check it now, should work fine. Sorry for the created inconvenience. 

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  • Stephanie Briscoe

    Thank you! It's working now. 

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