An error happened while trying to display this element

卓也 塩月

• September 28, 2021 12:46

Hi developers,

”An error happened while trying to display this element” shows up when I touch "link" on "Button".

 

I tried to,

check all button except form button, and crashed in all cases.

check again without any plugin except brizy.

check new button, and crashed.

check new button in a new page, and NOT crashed.

 

Please help...

Thank you,

Taku

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• 

  Doina P

  • September 28, 2021 13:00

  Hello,

  Thank you for your message!

  Regarding what you have said, can you please make sure you have the latest versions of Brizy : Brizy Free 2.3.17 and Brizy Pro 2.3.13 ? At the same time try to clear the server/browser cache and activate a WordPress default theme. Hope this helps! If you have any other questions or problems that you encounter, please feel free to ask! We will be happy to help.

  Kind regards,

  Doina

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  卓也 塩月

  • September 28, 2021 13:56

  Hi ,

  I confirmed Brizy Free 2.3.17 and Brizy Pro 2.3.13.

  Theme is Twenty Twenty-One.

  Please tell me how to clear cache...

  Thank you,

  Taku

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• 

  Doina P

  • September 28, 2021 14:08

  Hello,

  Thank you for your message!

  Please see this article. Hope it helps!

  Best regards,

  Doina

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  卓也 塩月

  • September 28, 2021 15:02

  Hi,

  I cleared cache, but I can see same error...

   

  Taku

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  Doina P

  • September 29, 2021 12:11

  Hello,

  Thank you for your message!

  I will create a ticket and one of my colleagues will contact you as soon as possible. Please, make sure you give them all the details they will ask for. Till then, if you have any other questions or problems, feel free to ask! We will be happy to help.

  Have a nice day and best regards,

  Doina

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  卓也 塩月

  • September 29, 2021 13:33

  Hi,

  Thank you.

  I'm really looking for it.

  Good night,

  Taku

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