Global blocks not saving

Scott O'malley

• September 27, 2021 12:34

Hi,

The global blocks are not saving and just grey out with the spinning wheel. All plugins are up to date, this is the Pro version 2.3.13. + Brizy 2.3.17

Any ideas?

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  Doina P

  • September 27, 2021 12:38

  Hello Scott,

  Thank you for your message!

  Regarding what you have said, can you please try and clear the browser and server cache? At the same time, can you please give us more details? Do you have any error messages? Does the global section not appear on other pages? Can you please send us a screen recorder so we could see the problem? Hope to hear from you soon!

  Best regards,

  Doina

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  Scott O'malley

  • September 27, 2021 15:00

  Hi Doina,
  Please see attached movie file. no errors - sever php is 7.3
  Everything is up-to-date, using Google Chrome, all extensions off - but the Global blocks will just not save

  https://www.dropbox.com/s/mphj5vdvhin9qaa/20210927_152513.mp4?dl=0

  I have also cleared the cache.

  Thanks
  Scott

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  Doina P

  • September 28, 2021 11:47

  Hello Scott,

  Thank you for your message!

  Regarding what you said, what I would like you to do is deactivate all of the other plugins except Brizy and see if you still encounter problems! Hope to hear from you soon!

  Kind regards,

  Doina 

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  Scott O'malley

  • September 28, 2021 16:22

  Hi Donia, I have already done that, it shows in the movie file. 

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  Doina P

  • September 29, 2021 10:36

  Hello Scott,

  Thank you for your message!

  I will create a ticket for you and one of my colleagues will contact you as soon as possible so you can discuss this further with them. Till then, if you have any other questions or problems that you encounter, please feel free to ask! We will be happy to help!

  Have a nice day and best regards,

  Doina

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