Brizy Account Email is not in sync with support account email. Can't update Support email

Vitaliy Malanchuk

• September 21, 2021 13:51

My actual brizy account email is not reflected in the support account email. So the support response emails are going to a different email address which I cannot update because of the nonexistence of the verification email address. 

Can someone help with this soon? 

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  Doina P

  • September 21, 2021 14:09

  Hello Ruhani,

  Thank you for your message!

  Regarding what you have said, can you please tell us on what email exactly do want the responses to come and what is the email that they are coming right now? The information will be private so please feel free to tell us! Hope to hear from you soon! 

  Kind regards,

  Doina

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  Vitaliy Malanchuk

  • September 21, 2021 14:16

  ok i have this screenshot, there is two email involved, 

  1) deleted by the Brizy team 

  2) deleted by the Brizy team 

  These are old email and not updated 

  https://e.pcloud.link/publink/show?code=XZgmL5ZSfVE2jnqJ7HxOPnJClUKekP6zJBk

  pls refer to this screenshot,

   

  also a reminder - I do not get notifications from this forum due to this configuration that I can't update. 
  
  
  

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  Doina P

  • September 22, 2021 04:05

  Hello Ruhani,

  Thank you for your message!

  Regarding what you have said, can you please be more specific? What email do you want us to set? Hope to hear from you soon!

  With the best regards,

  Doina

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  Vitaliy Malanchuk

  • September 22, 2021 04:12

  This issue has been resolved :D thank you!

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