"Project not found" (Brizy Cloud)

Nicolai Mihailiuc

• September 20, 2021 07:30

Hello,

Could you check our website https://abclanguagecentre.md/, please

The live version of the website is NOT working after we have changed ours to the Brizy DNS records. It says "Project was not found". From that moment have passed about 36 hours.

Could you help us solve this issue, please?

Best Regards,

Nina

 

 

 

1

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  Doina P

  • September 20, 2021 12:46

  Hello Nina,

  Thank you for your message!

  Regarding what you have said, lease clear the browser and server cache, then check if you still have this problem. If yes, please contact us! Hope to hear from you soon!

  Have a nice day and kind regards,

  Doina

  1
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  Doina P

  • September 20, 2021 13:08

  Hello Nina,

  Quick update!

  We have fixed the problem! Everything should work fine now! Hope this helps! If you have any other questions or encounter some problems, please feel free to ask! We will be happy to help.

  Have a nice day and best regards,

  Doina

  1
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  Nicolai Mihailiuc

  • September 20, 2021 14:05

  Hello Doina,
  Thank you so much! Everything works fine now!!!

  We have noticed in 2 Brizy Cloud projects that blocks change their order in random ways. Sometimes the header can appear next to the footer. Why this can be and how it could be fixed?

  Thank you in advance!

  Best Regards,

  Nina

  1
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  Doina P

  • September 20, 2021 14:25

  Hello Nina,

  That's strange behavior. Does it happen every time? Could we reproduce this on your site? Please first confirm you have this problem with the latest Brizy versions . Also, do you have the same problem if you disable all your external plugins? Hope to hear from you soon!

  Kind regards,

  Doina

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  Nicolai Mihailiuc

  • September 20, 2021 15:01

  We have created recently this project. So I think it is the latest version. How could I check the version?

  No, it doesn't happen every time, but quite often.

  We don't have any external plugins.

  Here is how blocks should be ordered https://www.abclanguagecentre.md/ and here they have a wrong order https://www.abclanguagecentre.md/ru.

  It happens out of blue. Never know when this reordering repeats.

  Thank you

  Best Regards,

  Nina

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  Doina P

  • September 21, 2021 12:26

  Hello Nina,

  Thank you for your message and sorry for the late response!

  Regarding what you have said, the issue with the blocks is something that we know about and we try to solve it as soon as possible. I will redirect this to the team and we will come to you with a feedback! Thank you for your patience and if you need any more assistance or have any questions, please feel free to ask! We will be happy to help!

  Have a nice day and best regards,

  Doina

   

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  Nicolai Mihailiuc

  • September 21, 2021 12:43

  Hello Doina,

  Thank you and your team so much for your support! :)
  
  Have a nice day and best regards,

  Nina

   

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