Switcher not working

E F

• September 17, 2021 17:19

Hi Team,

I have built a website with Brizy Wordpress and enabled the pricing switcher block from the template App Side.

However, although the switcher button is working in the editor, it is not working in the published website. I've also double checked by testing it on 3 different browsers.

Could you please have a look? It is an urgent matter to go live.

Thanks a lot in advance!

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• 

  Mihail Stremenovskii

  • September 20, 2021 06:52

  Hello!

  Can you please add the website URL, where we can check your issue?

  Kind regards,

  Mihail

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• 

  E F

  • September 20, 2021 12:51

  Hi Mihail,

  Thank you for your swift reply!

  Please find below the link to the page:

  https://hyghpex.com/#pricing

  As an additional note, the browsers that I have used to double check are Safari, Firefox, and Chrome.

  Thanks

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  E F

  • September 20, 2021 15:29

  I'm also experiencing the same issue with the FAQ's accordion from the same template (App Side) where the buttons remain static once clicked in a browser. This FAQ can be found at the bottom of the page.

  Thanks

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  Mihail Stremenovskii

  • September 20, 2021 15:43

  Hello!

  Are you using some cache plugins? 

  Try to disable it and check again. 

  Please let me know the results.

  Kind regards,

  Mihail

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• 

  E F

  • September 20, 2021 18:34

  Hi Mihail,

  I'm currently not using any cache plugins.

  For your convenience please find below the list of plugins used:

  All in One SEO
  Bluehost
  Brizy
  Brizy Pro
  Creative Mail by Constant Contact
  Google Analytics for Wordpress by MonsterInsights
  utenix Wizard
  Jetpack
  ManageWP - Worker
  OptinMonster
  UpdraftPlus - Backup/Restore
  White Label CMS

  I've tried with different cache levels in the settings, but it did not fix the issue.

  Thanks

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• 

  E F

  • September 22, 2021 11:30
  • Edited

  It is finally working after updating to the latest version of Brizy Pro!

  Thanks a lot for your help!

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• 

  Mihail Stremenovskii

  • September 21, 2021 07:34

  Hello!

  I have been sure you are using the latest plugin versions...

  I've created a private ticket, you should receive an email notification regarding this. In this ticket, please, provide us the link to your website and admin access to the WP dashboard, we would like to check the problem from your dashboard. 

  Kind regards,

  Mihail

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