Menu is now broken

Keyon Thomas

• September 17, 2021 06:08

Hi,

I went to check on my site today and saw that the menu tool was broken.

When the page loads on my website a copy of the menu loads ABOVE the website.

You can see it on our homepage - leadsowing.com

I also attached a screenshot to the bottom of this post. 

I have attempted the following fixes:

• Created an entirely new block
• Made a new menu and replaced the one normal on the page
• Attempted a new head block

This is holding us back from announcing a new product so a quick response would be super helpful.

Thanks so much for what you guys have built!

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  Mihail Stremenovskii

  • September 17, 2021 06:59

  Hello!

  Please make sure that you are using latest Brizy plugin versions, which is 2.3.16 for Brizy free and 2.3.13 for Brizy Pro.

  Try to fully reinstall plugins (deactivate, remove, install again)

  Clear the website cache - It is a most important thing you should do, and check your page again.

  Let me know the results.

  Kind regards,

  Mihail

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  Keyon Thomas

  • September 17, 2021 17:06

  Sadly, that did not work.

  I confirmed that I was running the latest version of Brizy and Brizy Pro, then uninstalled completely and reinstalled.

  I have also cleared the site cache as well.

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  Keyon Thomas

  • September 18, 2021 03:22

  Another update. We have determined that what is displaying is the mobile menu. Again any help would be greatly appreaciated.

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  Yvonne Breuer

  • September 18, 2021 09:53

  Hi, I have the same problem...

   

  Nothing works.

   

  Kind regards,

   

  Yvonne

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  Matt Holland

  • September 20, 2021 01:39

  I am currently having the same issue. I have cleared the website caches and only had this issue begin when I updated the plugins to the latest versions tonight. Why does it seem every time there is an update something breaks.... is there a known fix for this issue?

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  Mihail Stremenovskii

  • September 20, 2021 06:45

  Hello all!

  I've created a private tickets, you should receive an email notification regarding this. In this ticket, please, provide us the link to your website and admin access to the WP dashboard, we would like to check the problem from your dashboard. 

  Kind regards,

  Mihail

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  Bradley Allen

  • September 20, 2021 07:21

  I am also experiencing this problem on a couple websites.

  Each time I update Brizy, it seems that this problem comes up with the menu. It's super annoying. Usually it can be fixed by clearing the cache.

  This time, clearing the cache is not resolving the problem.

  I have deactivated and deleted Brizy (2.3.16) and Brizy Pro (2.3.13), then reinstalled them. Then cleared the cache. Yet this issue with the menu still remains on a couple sites running Brizy and Brizy Pro.

  I agree with Matt ... it does seem that something breaks each time there is a Brizy update.

  Thanks,
  Bradley

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  Mihail Stremenovskii

  • September 21, 2021 07:12

  Hello Bradley!

  Thank you for your message. In the case of Matt, was an issue with the Autoptimize plugin option. You should disable the Aggregate CSS-files option if you use this plugin too.

  We already working on this issue, but until it is done, we recommend disabling it. 

  If you use another caching plugin, please let us know.

  Kind regards,

  Mihail

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  Keyon Thomas

  • September 21, 2021 09:21

  I noticed that my problem came with a custom css and js plugin. If I disabled it (even though there was no coe in the plugin) it remedied my problem. 

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  Bradley Allen

  • September 21, 2021 15:46

  Hi Mihail,

  Thanks for the tip. The sites are using the Breeze caching plugin. The problem with the menu went away when I disabled the CSS Minification option.

  Sincerely,
  Bradley

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  Mihail Stremenovskii

  • September 23, 2021 07:21

  Hello!

  Please make sure that you are using the latest Brizy plugin version (2.3.17) This issue is already fixed. 

  Kind regards

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