HTML Export links to Pricing Page

JiaLin Chov

• September 16, 2021 12:44

Hi, 

i'm an owner of the Brizy Lifetime License since 2018. I have several Subaccounts where I invited different stakeholders. Unfortunately they can't export projects to html since today. Instead they are redirected to the pricing page.

They work in my account under my lifetime license. Why isn't it possible for them to export those pages?
And what would be the solution to this?

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  Permanently deleted user

  • September 17, 2021 08:37

  Hi David,

  Thank you for contacting us.

  A user can export an HTML project only if he has the role of Owner or Manager in that account.

  Best regards, Nelea.

   

   

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  JiaLin Chov

  • September 17, 2021 09:58

  Thank you Nelea :)

  Unfortunately the problem persists. I asked a colleague jans@vnr.de in the Sub-Account “simplify-my-worklife PSM” to export a project.
  She has a “Manager Role” and still is redirect to the pricing page. Also checked for Caching-issue but could rule this out quickly.

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  Permanently deleted user

  • September 17, 2021 12:14

  Hi David,

  We have checked your account and it is an issue on our part. Our developers are working to solve it as soon as possible. We are sorry for this inconvenience.

  Best regards, Nelea.

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  Ravinder Singh

  • January 14, 2022 13:42

  Hello Nelea,

  I am facing the same issue as David is. After publishing, when I try to export to html it redirects to pricing page. Please share if any update available.

  I have "Freelancer" active subscription.

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  Permanently deleted user

  • January 14, 2022 16:02

  Hi,

  Thank you for contacting us.

  With the Freelancer Plan you can't export to HTML, please see here the options included in this plan.

  Best regards, Nelea.

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  Ravinder Singh

  • January 15, 2022 09:33

  Hello Nelea, I appreciate your quick response. I wasn't aware of that. I bought the Freelance plan under the impression that the HTML export is supported. I subscribed to it today and wish to have the HTML export feature. Requesting you to upgrade my plan to "Agency 39$ per month" instead of my current yearly plan. I am not asking for any refund, rather just change my plan to the monthly Agency plan for the amount I paid. FYR, Order Number / Receipt: #32649485-36781845 for my current plan. Thank you 

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  Permanently deleted user

  • January 15, 2022 17:27

  Hello,

  I have checked your account and I see that we have already bought the Agency Plan, now you have active 2 plans: Freelancer and Agency.  If you don't need the Freelancer plan we can proceed with the refund for this plan. Please advise, do you need both plans?

  Best regards, Nelea.

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  Ravinder Singh

  • January 17, 2022 07:19

  Hello Nelea, Thank you for your reply. Please cancel my Freelancer plan and initiate the refund process. Regards, 

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  Permanently deleted user

  • January 17, 2022 07:33

  Hello,

  The refund for the Freelancer plan has been already processed. I can, therefore, confirm that you will receive the refund within 1-3 working days.

  Best regards, Nelea.

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