SSL Certificate Issue

Anterio Jackson

• September 09, 2021 16:50

My Clients SSL is Not Active Website: www.apieceofchocolate.com

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  Permanently deleted user

  • September 09, 2021 19:57

  Hi,

  Thank you for your message.

  Can you please confirm you added the CNAME record and A record? Do you have the green color in the "Custom Domain" section for both records? This is an indicator that the configuration was done correctly. Please confirm you added the CNAME record and A record as described on these articles. Could you please check if you set up the AAAA record? If you have set up it, could you please delete it?  Let us know if all is working fine.

  Best regards, Nelea.

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  Anterio Jackson

  • September 10, 2021 05:50
  • Edited

  

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  Permanently deleted user

  • September 10, 2021 13:25

  Hi,

  Thank you for your screenshots.

  We have set up two A records in your domain:  1. apieceofchocolate.com. 3600 IN A 34.237.47.210

                                                                              2. apieceofchocolate.com. 3600 IN A 51.89.228.100

  Please delete this one 51.89.228.100.

  Best regards,  Nelea.

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