Brizy mobile menu and more don't work

Fabio Kaletta

• September 06, 2021 15:46

Hi there :)

Unfortunately, I have the following issues. I already cleared my browser/ server cache and deactivated all other plugins apart from brizy free& pro.

Mobile menu:
- slider won't work, even on my desktop if I check the mobile look in Google Chrome

Videos won't play if I klick on the play button
- everything was fine 6 weeks ago. I haven't change anything.
- (screenshot is below)

Brizy Block don't work:
- if I click on the other tabs, nothing happen.

My 3 sides in the Slider are listed among each other:

Thank you in advance for your help! :)

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  Permanently deleted user

  • September 06, 2021 17:01

  Hi Fabio,

  Thank you for contacting us.

  Could you, please, check if you are using the latest versions of Brizy Free 2.3.14 and Brizy Pro 2.3.12? If not could you please update it?  Do you still have this problem? 

  Best regards, Nelea.

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  Fabio Kaletta

  • September 07, 2021 12:14

  Hi Nelea,

  there was an error for brizy pro in the WordPress update schedule and also when I tried it manually. I reinstalled the pro plugin and now everything works fine again.

  Thank you, great support!!

  Regards, Fabio

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  Permanently deleted user

  • September 07, 2021 12:18

   

  Ok, thank you for your reply and for updating us regarding this inconvenience!

  Great to know that all is working fine on your site now.

  Best regards, Nelea.

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