Brizy page is not displaying on website

Tabbak Hicham

• September 05, 2021 17:12

I have created a template on brizy cloud and when I click on the website I see the template from word press

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  Denis B

  • September 06, 2021 08:02

  Hi,

  Thank you for contacting us.

  Can you, please, provide more details on this problem? If possible provide some screenshots or video.

  Looking forward to your reply.

  Best regards,
  Denis.

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  Tabbak Hicham

  • September 14, 2021 05:00

  Hi Denis Thanks for your reply Please could you help me here, I was customizing the website in Brizy and this is the page that I see But then when I go to wordpress or I click on the website link this is what I see I don't know what i have to do to apply changes done on Brizy to my website Thank you for helping me here 

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  Denis B

  • September 14, 2021 08:34

  Hi,

  Unfortunately, we didn't receive any screenshots. Could you provide them, please?

  Looking forward to your reply.

  Best regards,
  Denis.

  P.S. Please, do not reply to non-reply@zendesk.brizy.io email address. Your last message was received as spam and we had to recover it.

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  Tabbak Hicham

  • September 14, 2021 14:34

  Hi I have sent them to you already I am resending again Can you please assist us here asap

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  Denis B

  • September 15, 2021 09:04

  Hi,

  As you reply to non-reply@zendesk.brizy.io email address we receive your message as spam and have to recover this manually. Please, reply directly in community website and add your screenshots in the message.

  Looking forward to your reply.

  P.S. Please, do not reply to non-reply@zendesk.brizy.io email address. Your last message was received as spam and we had to recover it.

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  Tabbak Hicham

  • September 15, 2021 10:51

  Hi Denis,

  I explain several times I am sending emails, since days no support no help has been provided

  I said that I have customize the web page via brizy but when I click on the web site link I don't find my customizations, Can you provide help here or I have a feeling you just push my requests day by day

  Please I need your help

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  Tabbak Hicham

  • September 15, 2021 10:53

  This is what I see in the website

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  Tabbak Hicham

  • September 15, 2021 10:54

  This is what I have customize with brizy tool

   

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  Tabbak Hicham

  • September 15, 2021 10:55

  

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  Tabbak Hicham

  • September 15, 2021 19:07

  I know... this service I have to waint another day and then you will ask me again to give you more details and then another day...and probably will never get an answer...

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  Denis B

  • September 16, 2021 08:30

  Hi Tabbak,

  Thank you for your reply.

  First of all we are sorry for late replies. We do our best to reply to every customer ASAP, however, this is not always possible due to high number of support requests/posts. It may take up to 24 hours to receive reply. Thank you for understanding and patience.

  Thank you for providing screenshots. We received them only with your last reply. I have created private ticket for you, you should receive email notification regarding this. In this ticket, please, provide us link to your website, our team will check the problem.

  Best regards,
  Denis.

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  Tabbak Hicham

  • September 16, 2021 10:18

  Hi Denis

  I checked on inconito browser and i have the same issue

  Please let me know how i can do to link brizy pages to my website 

  Thanks

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  Denis B

  • September 16, 2021 12:35

  Hi Tabbak,

  Thank you for your reply. I edited your message and removed credentials you provided as this is a public conversation. Your credentials were added in private ticket that I created earlier.

  Regarding your question. I checked your website and your Home page was empty. Please, check this video how to import layout from your saved layouts: Video. When you click import you need to click "Update" button. 
  I've imported last saved layout and saved changes. Now your Home page displays this layout. Check your website, please.

  Best regards,
  Denis.

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