Blank homepage

Erin Canning

• September 03, 2021 12:29
• Edited

Hi, my homepage is showing up completely blank. When I log into WordPress, I can see part of the header, which was created through the Theme Suki (see attached image). I checked with my host/domain, and they said there's nothing wrong on their end. When I edit the homepage using Brizy, I see everything fine. I then click update, and the homepage is still blank: https://wamandfam.org

I have even tried changing the page templates, and none of them makes a difference with the blank page, even after I try clearing the cache.

I have Brizy 2.3.13 and Brizy Pro 2.3.11 installed for this website. I'm using Brizy for WordPress, not the cloud. Please help! My site's homepage has been down all night!

Thank you.

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  Doina P

  • September 03, 2021 12:54
  • Edited

  Hello Erin,

  Thank you very much for your message!

  Regarding what you have said, can you please try and change the theme and clear the cache (server and browser) ? At the same time, please delete and reinstall the plugins. Hope this helps! If you have any other questions, please feel free to ask! We will be happy to help.

  Best regards,

  Doina

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  Erin Canning

  • September 03, 2021 14:40
  • Edited

  I just installed Brizy Pro. I can't delete and reinstall Brizy free until later tonight because I have clients using other pages. 

  We already tried changing the theme and clearing the cache, both via the server and browser. That didn't make a difference.

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  Erin Canning

  • September 03, 2021 15:13

  I found the problem and thus have a new problem. When I deleted the sidebar widget from my homepage, the homepage loads just fine. When I add the sidebar widget back to the homepage, the whole page goes blank. Is there a compatibility issue with Brizy and WP's new widget block editor? I even installed the "Classic Widgets" plugin to disable the new widget block editor, but that didn't resolve the issue. 

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  Mihail Stremenovskii

  • September 06, 2021 07:48

  Hello!

  As I can see, at this moment your homepage is working well. 

  Did you change the layout to fix the issue? 

  Kind regards,

  Mihail

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  Erin Canning

  • September 06, 2021 16:58

  See the previous comment, thanks. The issue was with the sidebar widget; I had to delete the widget altogether. Any idea if this compatibility issue can be resolved? Thanks again.

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  Mihail Stremenovskii

  • September 08, 2021 07:43

  Hello Erin!

  We have a new plugin version. Please update your Brizy Free to 2.3.13 And Brizy Pro to 2.3.12

  After it, Please clear your website cache and cache of your browser too.

  Let me know the results. 

  Kind regards,

  Mihail

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