My site won't go live.
I am hoping you can help me, my domain provider letshost has confirmed the DNS records have already propagated and that I needed to chat with you. Currently my site keeps dropping to say “Domain not found”. Would you please be able to look into this for me as soon as you can as I need it live today as I have a corporate event?
genuinelyjenny.ie has address 34.237.47.210
www.genuinelyjenny.ie is an alias for pomegranate5970955.brizy.site.
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Could you please prioritse this request. I understand your staffing is limited but I have been trying to get this live since Wednesday 25th.
Any help would be greatly appreciated as my business promotions are all lined up this week.
Many thanks,
Jenny Dillon
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Hi Jenny,
Sorry for not getting back to you sooner but the support was limited these days.
My colleague told me that this issue was already fixed yesterday. Please let me know if you have any other questions.
Best regards, Nelea.
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Hi Nessa,
Thank you so much for getting back it doesn't seem to be fixed on my side, see what I am seeing - would you be able to have a look for me as soon as you can?
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Hi Jenny,
Could you please clear your browser cache and check it again? Also, please try in incognito mode too, do you still have the same problem?
Best regards, Nelea.
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Hi Nelea,
It seems to be working now thank you :)
Is there any reason it should not work again or do you think it is completely set up now and ready to be promoted to customers?
Many thanks,
Jenny
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Hi Jenny,
At the moment everything is set up completely, this issue should not occur anymore. It may appear if you change something in your custom domain. Please let us know if you have any further questions.
Best regards, Nelea.
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