Menu Make Global setting preventing page from update

Raja Yasir

• August 26, 2021 04:23

whenever i make the menu global, it keeps on loading and doens't end. i am not sure whatw wrong. i cannot update the page coz menu is loading.

can anyone help?

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  Raja Yasir

  • August 26, 2021 04:56

  when i update the page after choosing "Make global" option. its just not saving the setting and as said earlier menu keeps on loading when i choose the make global option.

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  Permanently deleted user

  • August 26, 2021 08:35

  Hi,

  Thank you for contacting us.

  I'm sorry but we can't reproduce the problem. Please see here. Could you please check if you have the latest Brizy Free 2.3.12 and Brizy Pro 2.3.10 version? Then, please the browser cache and check again. Let us know if all is working fine. Thank you.

  Best regards, Nelea.

   

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  Raja Yasir

  • August 26, 2021 22:16

  Hi Nelea

  please look at the link below. i have done screen recording of my problem here https://youtu.be/zaTFqEW9EQY  . do i have to login in brizy builder to save my content globally? 

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  Raja Yasir

  • August 30, 2021 01:54

  Hi there, 

  request was lodged 3 days ago but still pending approval?

   

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  Permanently deleted user

  • September 01, 2021 08:02

  Hi,

  Sorry for not getting back to you sooner but there is an announcement above on the page that the support was limited these days.

  Could you please check if you have the latest Brizy Free 2.3.13 and Brizy Pro 2.3.11 version? If you don't have them, could you please update them? Then, please clear the cache and check if the issue still persists.

  Let us know if all is working fine. Thank you!

  Best regards, Nelea.

   

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  Raja Yasir

  • September 03, 2021 04:17

  Hi

  my plugin version are latest. 

  i have cleared the cache and checked again but still the same problem. 

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  Permanently deleted user

  • September 03, 2021 08:17

  Hi,

  Can you please try to re-create the header again? As you can see everything works well in our builder, please see this video. Please let us know if all is working fine. Thank you!

  Best regards, Nelea.

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  Raja Yasir

  • September 06, 2021 01:03

  Hi Neela 

  i have done that as well but still the same. This problem is not with menu only, it happens whenever i try to make anything global.

   

   

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  Permanently deleted user

  • September 06, 2021 17:42

  Hi,

  Please update to the latest versions of Brizy Free 2.3.14 and Brizy Pro 2.3.12. Then, please clear the browser and server cache and check it again. If you still have this problem I will create an issue in our internal channel and we will check it from your dasboard.

  Best regards, Nelea.

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  Raja Yasir

  • September 07, 2021 02:05

  Hi Nelea

  i have updated the plugins and cleared the cache but its still the same. Can you please check this?

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  Permanently deleted user

  • September 07, 2021 11:01

  HI,

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Best regards,  Nelea.

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  Raja Yasir

  • September 10, 2021 02:31

  Hi Nelea,

  where can i access the private ticket?

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  Permanently deleted user

  • September 10, 2021 06:58

  Hi,

  Please check your email. You already received a notification by email.

  Best regards, Nelea.

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  Raja Yasir

  • September 10, 2021 07:18

  Hi Nelea,

  there is nothing in my email. can you please resend it.

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  Permanently deleted user

  • September 10, 2021 08:17

  Hi,

  We already send another email, please check now.

  Regards, Nelea.

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