My Customers Home Pages are Failing

Batsile Ernest Chibane

• August 25, 2021 07:57

We are using a white label Brizy WordPress plugin. Just two months back i started realising something new about Brizy. My Customers Home pages are failing such that sometimes on the WordPress homepage settings, i always put different pages but not the Home page. The way the Home page will display content is like the plugin is deactivated but with other pages, everything is okay. It does this only on the Home page. Please help, we are loosing business, but Brizy is the one that gave us this business.

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  Permanently deleted user

  • August 25, 2021 12:00

  Hi,

  We are sorry for this inconvenience.

  Could you please check if you have the latest Brizy Free 2.3.12 and Brizy Pro 2.3.10 version? Could you please send us the URL of the page you found this inconvenience?

  Best regards, Nelea.

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  Malachy Gallagher

  • August 25, 2021 16:08

  Hi, I am having the same problem and I'm currently awaiting a response for my private ticket. Are you having high CPU spikes on the server by any chance? 

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  Batsile Ernest Chibane

  • August 26, 2021 08:14

  Managed to upgrade to Pro 2.3.10 version and now it is working just fine.

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  Batsile Ernest Chibane

  • August 26, 2021 08:30

  Good day, I hope this mail finds you well. These are the URLs - https://www.impactbc.co.bw/ and https://sunflowerdesserts.com/ . Sometimes it works fine, the other one is SejwaloFarms.com and SunflowerDesserst.com. We are starting to experience serious bugs with Brizy. Please do something about this. Let us know if there is a very stable Brizy version that we can always revert to. Ever since we started improving the version, from 2.2.5, then we started using an on-and-off Brizy Wordpress plugin. Is not really reliable nowadays. I repeat myself, only the HOME pages does this, the rest of the other pages are always okay, even if we can go to Homepage settings and make the "About-Us" page to be the Home page, it will work just fine. Find the attached screenshot. Please, kindly acknowledge receipt of this email. Have a great day and please let us know if we can help with anything else. Kind regards, 

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  Permanently deleted user

  • August 26, 2021 08:45

  Hi,

  I just checked your websites and both are working well, please see here.

  p.s please, do not reply to the non-reply@zendesk.brizy.io email address; your last message was received as spam and we had to recover it.

  Best regards, Nelea.

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  Permanently deleted user

  • August 26, 2021 08:47

  Hi Malachy Gallagher,

  No, we don't have CPU spikes on the server, we use Load Balancer.

  Best regards, Nelea.

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