Project data should exis

Akira Yawata

• August 25, 2021 05:31

「プロジェクトデータが存在する必要があります」に問題があると、Brizyにアクセスできません。助けてください。

 

 

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  Doina P

  • August 25, 2021 08:23

  Hello Akira,

  Thank you for your message!

  Regarding what you said, I have created a ticket for you and one of my colleagues will contact you as soon as possible! Please keep in mind that Support here is English, so we would appreciate if you will give the details and write us in this language! At the same time if you have any other questions or encounter some problems, please feel free to ask!

  Have a nice day and kind regards,

  Doina

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  Akira Yawata

  • August 27, 2021 02:30

  "Project data must exist" is displayed and I can't work (I can't reach the edit screen by spinning around), but it has been resolved.

  The method was to do a clean install of WordPress and put in the Brizy plugin from the beginning. After that, when I loaded the page with the WordPress export and import function of the page data, an error occurred.

  I created a page from the beginning this time and it was done without problems. The probable cause of the error was the inclusion of Japanese fonts on the original page. At the time of importing this time, I felt that there may be a problem with moving Japanese fonts.

  Thank you for your support. Great useful software Brizy Thank you. I look forward to working with you.

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  Doina P

  • September 01, 2021 07:21

  Hi Akira,

  Thank you for your message and sorry for the late response! From the 27th till 31th of August, Brizy Support was not available. 

  We are happy that everything is solved now! You are welcome and we as well appreciate what you said! If you ever encounter any other problems or difficulties, please feel free to ask! We will be happy to help!

  Have a nice day and best regards,

  Doina

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