globalBlock data should exist error???

Akira Yawata

• August 25, 2021 05:02

“GlobalBlock data should exist” is displayed and the site cannot be edited. Please let me know the solution.

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  Doina P

  • August 25, 2021 08:31

  Hello Akira,

  Thank you for your message!

  Regarding what you said, can you please give us more details about the problem that you encounter? When did this issue appeared? Can you send some screenshots? Do you use Brizy Cloud or Brizy for WordPress? If you have Brizy for WordPress, make sure you updated to the latest versions: Brizy Free 2.3.12 and Brizy Pro 2.3.10 . Hope to hear from you soon!

  Kind regards,

  Doina

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  Aaron Van Noy

  • November 10, 2021 18:02

  I'm getting the same error "globalBlock data should exist".

  

  Please help as I can't create new pages.

  -Aaron

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  Doina P

  • November 10, 2021 20:07

  Hello Aaron,

  Thank you for your message!

  As a said to the previous user, please provide more details: Do you use Brizy Cloud or Brizy for WordPress? If you have Brizy for WordPress, make sure you updated to the latest versions: Free 2.3.20 and PRO 2.3.15.  Besides this, send us the link to your website. Thank you!

  With the best regards,

  Doina

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  Aaron Van Noy

  • November 10, 2021 20:35

  It's Brizy for WordPress. The URL is https://redbarnstorage.com/

  • WordPress = 5.8.1
  • Brizy Plugin = 2.3.20
  • Brizy Pro = 2.3.15

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  Doina P

  • November 10, 2021 21:06

  Hey Aaron, 

  Thank you for the quick response!

  Try to fully reinstall plugins (deactivate, remove, install again) Clear the website cache and check your page again. If the problem still occurs, I will create a ticket for you and one of my colleagues will contact you as soon as possible. Thank you!

  With the best regards,

  Doina

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  Aaron Van Noy

  • November 10, 2021 22:36

  Doina,

  Plugins were deactivated, removed, reinstalled, and I'm still having that same issue. Please get a ticket going when asap.

  Thanks.

  -Aaron

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  Doina P

  • November 11, 2021 06:17

  Hello Aaron,

  Thank you for the message!

  I will create a ticket for you and one of my colleagues will come back to you as soon as possible. Please make sure to give them all the details needed. Thank you very much!

  With the best regards,

  Doina

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