Login Button Not Working

Id Hidayah

• August 25, 2021 03:13

Hi, I have set up a login pop up on my site and have manually added a test customer.

However when I click the login button, nothing happen. Literally just nothing - as though there is no action to the button. It doesn't log me in, doesn't even do anything.

I have Brizy 2.3.12 and Brizy Pro 2.3.10.

I have no other plugins installed apart from WooCommerce. I have recreated the login button on every page but the issue persisted throughout. 

Please help. My website is sowingseedz.com

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  Permanently deleted user

  • August 25, 2021 09:33

  Hi,

  I could not reproduce this issue, everything works fine in our dashboard, please see here. Also, I have inspected your website and notice that your Brizy plugin is in the Archive folder, not in the Brizy folder, see here.  So, please change the place of the Brizy plugin, then everything should work fine.

  Best regards, Nelea.

   

   

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  Id Hidayah

  • August 25, 2021 11:36

  Hi Nelea, how do I change the location of the Brizy plugin?

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  Permanently deleted user

  • August 25, 2021 11:44

  Hi,

  It will be easier to delete both plugins Brizi and Brizy Pro and reinstall them again.

  Best regards, Nelea.

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  Id Hidayah

  • August 25, 2021 16:30

  Hi,

  I have deleted both and reinstalled, but issue still persisted.

  Here is the video screen recording https://we.tl/t-GcqnL82kX0> . As you can see, nothing happens when the button is clicked.

  I have another website, completely unrelated, and I tested there, the login is working. Hence, this seemed to be site specific. Please please help as the login function is very important for sowingseedz.com.

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  Permanently deleted user

  • August 26, 2021 07:22

  Hi,

  Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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  Id Hidayah

  • August 26, 2021 07:33

  Hi Nelea,

  Have replied to the private email with the credentials. Hope that helps.

  The website is live and running so I have since removed all membership stuff as I don't want visitors to see it broken.

  Feel free to edit and add them back in if you want to for troubleshooting purposes.

  Thanks!

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  Id Hidayah

  • August 31, 2021 16:12

  Hi, I still have not received a resolution for this issue. :(

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  Denis B

  • September 01, 2021 09:56

  Hi,

  Sorry for late reply, there was announcement on community website that support will be limited on August 27 - 31. This is the reason for delay. We replied to your ticket. Sorry for this inconvenience.

  Best regards,
  Denis.

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