Project data should exist

Alan Beattie

• August 24, 2021 15:29

Having a problem with "Project data should exist" can't access Brizy. Could use some help, please.

 

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  Denis B

  • August 24, 2021 15:33

  Hi Alan,

  Thank you for contacting us.

  Please, provide us link to your project, we'll check the problem.

  Best regards,
  Denis.

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  Alan Beattie

  • August 25, 2021 10:55

  Hi Denis, Details are davidhallartist.info

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  Denis B

  • August 25, 2021 11:27

  Hi Alan,

  Thank you for your reply.

  1. There is something wrong. You provided link to website build on WordPress, but in your post you mentioned that you have problem with Cloud services. Can you clarify, please?
  2. I checked your website, everything is working correctly: View screenshot.

  Best regards,
  Denis.

  P.S.: Please, do not reply to non-reply@zendesk.brizy.io email address. Your last message was received as spam and we had to recover it.

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  Alan Beattie

  • August 25, 2021 12:25

  Hi Denis, 

  I didn’t mention cloud in my message, I am using WordPress. When I try to edit a page built with WordPress Brizy builder, I get the error “Project data should exist “ Apologies for any confusion. 

  Thanks, Phil 

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  Denis B

  • August 25, 2021 12:49

  Hi Alan,

  Thank you for explanation and sorry for misunderstanding.

  I've created private ticket, you should receive email notification regarding this. In this ticket, please, provide us link to your website, admin access to WP dashboard and FTP/cPanel credentials, we would like to check issue from your dashboard.

  Best regards,
  Denis.

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  Tatsiana Greenberg

  • September 16, 2021 14:12

  I am having the same problem.

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  Denis B

  • September 17, 2021 08:48

  Hi Tatsiana,

  Thank you for explanation and sorry for misunderstanding.

  I've created private ticket, you should receive email notification regarding this. In this ticket, please, provide us link to your website, admin access to WP dashboard and FTP/cPanel credentials, we would like to check issue from your dashboard.

  Best regards,
  Denis.

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  Marcus Vicente

  • February 21, 2022 14:59

  Im having this same issue!

   

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  Permanently deleted user

  • February 21, 2022 15:05

  Hi Markus,

  I will create a ticket for you too. You should receive an email notification regarding this. In this ticket, please, provide us the link to your website, admin access to WP dashboard, and FTP/cPanel credentials, we would like to check the issue from your dashboard.

  Best regards,Nelea.

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  Jonas Hartmann

  • March 28, 2022 17:11

  Hello, 

  i have the same problem.

  i restored a backup and now I can't edit. 

  Website: www.finivia.de

  best

  Jonas

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  Doina P

  • March 28, 2022 17:17

  Hi Jonas,

  Thank you for your message!

  I will create a ticket for you and one of my colleagues will contact you as soon as possible! You had to receive a notification regarding this by email. This has to be checked from your dashboard. Could you send us in that private message the WP credentials to this site?

  Kind regards,

  Doina

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