Incorrectly charged a subscription eventhough I cancelled my subscription a year ago and have proof of it?

Shiv Mehta

• August 24, 2021 06:53

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  Doina P

  • August 24, 2021 10:01

  Hello Shiv,

  Thank you for your message!

  Regarding what you said, can you give us more details and show some screenshots about your situation? Thank you very much! Hope to hear from you soon!

  Have a nice day and best regards,

  Doina

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  Shiv Mehta

  • August 25, 2021 04:59

  

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  Shiv Mehta

  • August 25, 2021 10:54

  Hi Team, Please see attached screenshot that confirmed that my subscription was cancelled. Sincerely, Shiv. 

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  Doina P

  • August 25, 2021 10:58

  Hello Shiv,

  Thank you for your message!

  Regarding what you said, the refund was done but the recurring not. Don't worry, we already did the refund and cancel to the subscription. Hope this helps!

  Have a nice day and best regards,

  Doina 

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