Background Image not displaying

Jose Luquin

• August 24, 2021 00:44

Hi, I uploaded wordpress to 5.8 and the plugins to 2.3.11 free and 2.3.8 pro.

But now the background image of header is not working.
here is the link.
https://aducatalog.gomultitaskr.com/adu-sa-500m/
in console the image loading is ../no-image.jpg
I tried deactivating the rest of the plugins and nothing, changing the image to a new recently uploaded one and still nothing.
What could be the cause of this.

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  Doina P

  • August 24, 2021 10:20

  Hello Jose,

  Thank you for your message!

  Regarding what you said, can you please tell us what theme do you use and maybe change it? Hope to hear from you soon!

  Kind regards,

  Doina

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  Jose Luquin

  • August 24, 2021 17:37

  The theme I'm using is just for its simple functionality, it's only empty php files as placeholder. It doesn't have any js or code that might interfiere with brizy.

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  Doina P

  • August 25, 2021 07:51

  Hello Jose,

  Thank you for your message!

  Regarding what you said, could you please give us more details about how did you upload this image? Could you please delete it from Brizy builder and WP Media Library and upload it again?

  Also, as a test, could you please add another image in the background and check if it is displaying well? Do you receive this problem only on this page? Hope to hear from you soon!

  Kind regards,

  Doina

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  Jose Luquin

  • August 26, 2021 01:28

  Hi, I uploaded the image through WP Media, and on the first section of the page made in brizy templates I call the Featured Image as a background Image.
  

  I tried using another with other fields I created with ACF and got nothing. But if I just place it on an image component then I the images does appear. So it is just some bug with the background-image, I also tried with a different one, I tried creating a new block/section, also do it in a new page, not from templates but from pages, an I got the same result.
  
  
  Oh, but if I add a youtube link instead, it does work.
  
  I hope these images serve as good reference...
  Thank you.

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  Doina P

  • August 26, 2021 09:36

  Hello Jose,

  Thank you for your message!

  Regarding what you said, I tested this and indeed there is a problem. We announced our developers about this and as soon as possible we will solve this issue. Sorry for the inconvenience and thank you so much for the patience!! If you have any other questions or problems that you encounter, please feel free to ask!

  Have a nice day and best regards,

  Doina 

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  Josiane Hor

  • August 29, 2021 03:52
  • Edited

  Hi I have the same issue. When will the Bugfix be release?

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  Doina P

  • September 01, 2021 09:40

  Hello Josiane,

  Thank you for your message!

  As we said above, we are working on this and try to solve the issue as soon as possible! When we will have an answer regarding this, we will announce all of our users! Hope this helps and made things clear! Thank you for the patience and understanding and sorry for the inconvenience! If you have any other questions or encounter some problems, please feel free to ask! We will be happy to help.

  Have a nice day and kind regards,

  Doina

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