Video Player not working (if I add the cover)

Vikrant Shaurya

• August 23, 2021 11:36

Hi there, 

The video player is not working on this page - https://bestsellingbook.com/how-it-works/

When I'm removing the cover, its working. But with cover, it's not working. 

Screenshot - https://loom.com/i/1b06ef86b69341b886f6e21461bd3d42

How to fix it?

 

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  Doina P

  • August 23, 2021 12:43

  Hello Vikrant,

  Thank you for your message!

  Regarding what you said, we are sorry that you encounter this problem. I will create a ticket for you and one of my colleagues will contact you as soon as possible! Till then, if you have any other questions or problems that you encounter, please feel free to ask! We will be happy to help!

  Have a nice day and best regards,

  Doina

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  Doina P

  • August 24, 2021 08:58

  Hello Vikrant,

  Thank you for your message!

  Regarding your issue, can you please delete the Brizy plugins and try to reinstall them again? At the same time make sure you have the latest versions of Brizy: Brizy Free 2.3.11 and Brizy Pro 2.3.8.   Besides this try to change the theme. This might help! Hope to hear from you soon! 

  Have a nice day and kind regards,

  Doina

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