The images are not shown in Brizy editor but are correct with the wordpress editor

Elena Fuentes Navarrete

• August 22, 2021 07:45

Hi, I have Astra Pro+Brizy Pro in wordpress. The images are not displayed on front-end if I created the page with the editor Brizy but correct with the editor of wordpress. 

I already have deactivated all plugins (except Brizy Free and Pro) and activate a WP default theme, and the error continue...

It only happens if I create the page with Brizy, if I do it with the gutemberg editor of wordpress works perfectly.

Can you help me please?

url is  https://imprimircamisisetas.es

 

 

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  Permanently deleted user

  • August 24, 2021 09:50

  Dear  Elena,

  Could you confirm that you have the latest Brizy Free 2.3.11 and Brizy Pro 2.3.8 version? If you don't have them, could you please update them? Then, please check if the problem still persists. Did you upload the images using the WP Media Library? All images used in the Brizy pages have to be uploaded through the WP media library. Brizy takes them from there, crop them and add to the Brizy image folder.

  Best regards, Nelea.

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  Elena Fuentes Navarrete

  • August 24, 2021 10:12
  • Edited

  Dear Nelea, 

  Yes, I got the latest version of the plugins, and yeah, I uploaded the images using the WP Media Library. I just deleted all the images and uploaded them again to test but the problem persists. 

   

  I have another site made with Briziy a few years ago and with the same versions of the updated plugin and it works properly. The problem is in a new installation last week…I don’t know if it has anything to do with it.

  

  Best regards,

  Elena

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  Permanently deleted user

  • August 24, 2021 10:40

  Hi Elena,

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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  Elena Fuentes Navarrete

  • August 25, 2021 10:54

  Dear Nelea, Yes, I got the latest version of the plugins, and yeah, I uploaded the images using the WP Media Library. I just deleted all the images and uploaded them again to test but the problem persists. I have another site made with Briziy a few years ago and with the same versions of the updated plugin and it works properly. The problem is in a new installation last week…I don’t know if it has anything to do with it. Best regards, Elena ᐧ 

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  Permanently deleted user

  • August 25, 2021 10:57

  Hi Elena,

  I created a private ticket on the request from the first message you send us. Could we please continue the discussion in that private chat? We will continue to investigate the problem you encounter and will strive to find a solution for it.

  Best regards, Nelea.

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  Elena Fuentes Navarrete

  • August 25, 2021 11:50

  Sure, how can I access the private ticket?

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  Permanently deleted user

  • August 25, 2021 12:07

  Hi Elena,

  I see you've already answered the email and sent your WP credentials there. Soon one of my colleagues will contact you.

  Best regards, Nelea.

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